-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:31
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:30
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:30
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:29
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:29
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:28
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:27
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:27
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:26
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:25
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:25
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:24
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:23
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:23
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:22
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:21
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:21
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:20
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:20
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:19
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:18
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:18
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:17
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as Lead Sys Admin, owning strategy, execution oversight, and risk-based decisioning across on-prem, cloud, and hybrid platforms.
- Identify, analyze, test, coordinate approvals for, and apply system, software, and hardware patches and upgrades in accordance with vulnerability management timelines.
- Direct prioritization and remediation of high-risk and known-exploited vulnerabilities, ensuring accountability for timely closure.
- Establish and maintain standard configuration baselines and secure system hardening practices across enterprise platforms.
- Design, test, and oversee rollback and contingency procedures to restore systems to a known good state following failed patches or upgrades.
- Recommend and document compensating controls and mitigations when vendor fixes are unavailable or delayed.
- Ensure comprehensive patch coverage across all IT and OT environments, coordinating closely with cybersecurity, change management, and operations teams.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Enterprise Patch & Upgrade Management across Windows, Linux, network devices, and cloud platforms.
- Vulnerability remediation aligned to CVE, KEV, and ISVM guidance.
- IT/OT environment support (on-prem, cloud, hybrid).
- Secure configuration baselines and system hardening.
- Change, configuration, and release management processes.
- Rollback, contingency, and recovery planning.
- Technical leadership and cross-team coordination.
- Bachelor's degree in Information Systems, Computer Science, Engineering, or related field (or equivalent experience).
- 10+ years of system administration experience, including enterprise scale patch and vulnerability management.
Preferred Skills and Qualifications:
- Experience supporting large federal enterprise environments.
- Familiarity with ServiceNow change and release workflows.
- Cloud platform experience (AWS and/or Azure).
- Strong written documentation and audit-support skills.
- Experience mentoring junior system administrators.- Security+ (or equivalent baseline certification).
- ITIL Foundation (or equivalent ITSM certification).
#techjobs #clearance #veteransPage #LI-remote
Minimum Requirements
TCS221, T5, Band 8
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:16
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-08-16 14:05:16
