-
Description & Requirements
Maximus is seeking a Clinical Quality Assurance Analyst to join our team.
This role involves supporting and reviewing clinical division contracts by conducting quality assurance evaluations on sample cases using established QA tools and processes.
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- • Competitive Compensation -Bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Unlimited Time Off Package - Enjoy UTO, Holidays, and
extended sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.
- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Essential Duties and Responsibilities:
- Collects data related to assessments and assessment outcomes
- Completes quality audits utilizing proprietary QA Tools
- Reviews QA data and reports on trends and scores found through the quality audits
- Analyzes recommended scores in relation to Clinical Assessor determinations
- Develops / completes reports that track and trend activities / outcomes
- May provide QA training to staff to incorporate quality measures into their daily practice
- Performs other duties as may be assigned
Minimum Requirements
- Education and licensure requirements are based on program contract requirements and are outlined in job posting
-Two (2) or more years related experience
- 2+ years previous work experience in Quality and Risk Management in a clinical setting conducting peer reviews preferred.
- Strong working ability with all forms of technology, ability to navigate multiple systems, intermediate knowledge of Microsoft Office programs, ability to learn and adapt to new technology quickly; exceptional analytical skills; detail and solution-oriented; ability to work independently as well as with a team; excellent verbal and written communication skills including the ability to communicate effectively with a diverse range of individu...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2025-09-25 09:55:48
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Description & Requirements
Maximus is seeking a Clinical Quality Assurance Analyst to join our team.
This role involves supporting and reviewing clinical division contracts by conducting quality assurance evaluations on sample cases using established QA tools and processes.
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- • Competitive Compensation -Bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Unlimited Time Off Package - Enjoy UTO, Holidays, and
extended sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.
- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Essential Duties and Responsibilities:
- Collects data related to assessments and assessment outcomes
- Completes quality audits utilizing proprietary QA Tools
- Reviews QA data and reports on trends and scores found through the quality audits
- Analyzes recommended scores in relation to Clinical Assessor determinations
- Develops / completes reports that track and trend activities / outcomes
- May provide QA training to staff to incorporate quality measures into their daily practice
- Performs other duties as may be assigned
Minimum Requirements
- Education and licensure requirements are based on program contract requirements and are outlined in job posting
-Two (2) or more years related experience
- 2+ years previous work experience in Quality and Risk Management in a clinical setting conducting peer reviews preferred.
- Strong working ability with all forms of technology, ability to navigate multiple systems, intermediate knowledge of Microsoft Office programs, ability to learn and adapt to new technology quickly; exceptional analytical skills; detail and solution-oriented; ability to work independently as well as with a team; excellent verbal and written communication skills including the ability to communicate effectively with a diverse range of individu...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2025-09-25 09:55:47
-
Description & Requirements
Maximus is seeking a Clinical Quality Assurance Analyst to join our team.
This role involves supporting and reviewing clinical division contracts by conducting quality assurance evaluations on sample cases using established QA tools and processes.
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- • Competitive Compensation -Bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Unlimited Time Off Package - Enjoy UTO, Holidays, and
extended sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.
- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Essential Duties and Responsibilities:
- Collects data related to assessments and assessment outcomes
- Completes quality audits utilizing proprietary QA Tools
- Reviews QA data and reports on trends and scores found through the quality audits
- Analyzes recommended scores in relation to Clinical Assessor determinations
- Develops / completes reports that track and trend activities / outcomes
- May provide QA training to staff to incorporate quality measures into their daily practice
- Performs other duties as may be assigned
Minimum Requirements
- Education and licensure requirements are based on program contract requirements and are outlined in job posting
-Two (2) or more years related experience
- 2+ years previous work experience in Quality and Risk Management in a clinical setting conducting peer reviews preferred.
- Strong working ability with all forms of technology, ability to navigate multiple systems, intermediate knowledge of Microsoft Office programs, ability to learn and adapt to new technology quickly; exceptional analytical skills; detail and solution-oriented; ability to work independently as well as with a team; excellent verbal and written communication skills including the ability to communicate effectively with a diverse range of individu...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2025-09-25 09:55:45
-
Description & Requirements
Maximus is seeking a Clinical Quality Assurance Analyst to join our team.
This role involves supporting and reviewing clinical division contracts by conducting quality assurance evaluations on sample cases using established QA tools and processes.
Why Maximus?
- Work/Life Balance Support - Flexibility tailored to your needs!
- • Competitive Compensation -Bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Unlimited Time Off Package - Enjoy UTO, Holidays, and
extended sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.
- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Essential Duties and Responsibilities:
- Collects data related to assessments and assessment outcomes
- Completes quality audits utilizing proprietary QA Tools
- Reviews QA data and reports on trends and scores found through the quality audits
- Analyzes recommended scores in relation to Clinical Assessor determinations
- Develops / completes reports that track and trend activities / outcomes
- May provide QA training to staff to incorporate quality measures into their daily practice
- Performs other duties as may be assigned
Minimum Requirements
- Education and licensure requirements are based on program contract requirements and are outlined in job posting
-Two (2) or more years related experience
- 2+ years previous work experience in Quality and Risk Management in a clinical setting conducting peer reviews preferred.
- Strong working ability with all forms of technology, ability to navigate multiple systems, intermediate knowledge of Microsoft Office programs, ability to learn and adapt to new technology quickly; exceptional analytical skills; detail and solution-oriented; ability to work independently as well as with a team; excellent verbal and written communication skills including the ability to communicate effectively with a diverse range of individu...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2025-09-25 09:55:43
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Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
This is a Limited Service position.
This position is temporary with an expected date of 4/30/2026.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have a logical thought process.
- Bachelor's degree in related field.
- 3-5 years...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-09-25 09:55:28
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Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
This is a Limited Service position.
This position is temporary with an expected date of 4/30/2026.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have a logical thought process.
- Bachelor's degree in related field.
- 3-5 years...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-09-25 09:55:26
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Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
This is a Limited Service position.
This position is temporary with an expected date of 4/30/2026.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have a logical thought process.
- Bachelor's degree in related field.
- 3-5 years...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-09-25 09:55:25
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
This is a Limited Service position.
This position is temporary with an expected date of 4/30/2026.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have a logical thought process.
- Bachelor's degree in related field.
- 3-5 years...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-09-25 09:55:23
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
This is a Limited Service position.
This position is temporary with an expected date of 4/30/2026.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have a logical thought process.
- Bachelor's degree in related field.
- 3-5 years...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-09-25 09:55:21
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
This is a Limited Service position.
This position is temporary with an expected date of 4/30/2026.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have a logical thought process.
- Bachelor's degree in related field.
- 3-5 years...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-09-25 09:55:19
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
This is a Limited Service position.
This position is temporary with an expected date of 4/30/2026.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have a logical thought process.
- Bachelor's degree in related field.
- 3-5 years...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-09-25 09:55:18
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
This is a Limited Service position.
This position is temporary with an expected date of 4/30/2026.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have a logical thought process.
- Bachelor's degree in related field.
- 3-5 years...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-09-25 09:55:16
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
This is a Limited Service position.
This position is temporary with an expected date of 4/30/2026.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have a logical thought process.
- Bachelor's degree in related field.
- 3-5 years...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-09-25 09:55:14
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
This is a Limited Service position.
This position is temporary with an expected date of 4/30/2026.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have a logical thought process.
- Bachelor's degree in related field.
- 3-5 years...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-09-25 09:55:13
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
This is a Limited Service position.
This position is temporary with an expected date of 4/30/2026.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have a logical thought process.
- Bachelor's degree in related field.
- 3-5 years...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-09-25 09:55:11
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
This is a Limited Service position.
This position is temporary with an expected date of 4/30/2026.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have a logical thought process.
- Bachelor's degree in related field.
- 3-5 years...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-09-25 09:55:10
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
This is a Limited Service position.
This position is temporary with an expected date of 4/30/2026.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have a logical thought process.
- Bachelor's degree in related field.
- 3-5 years...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-09-25 09:55:09
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
This is a Limited Service position.
This position is temporary with an expected date of 4/30/2026.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have a logical thought process.
- Bachelor's degree in related field.
- 3-5 years...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-09-25 09:55:07
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
This is a Limited Service position.
This position is temporary with an expected date of 4/30/2026.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have a logical thought process.
- Bachelor's degree in related field.
- 3-5 years...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2025-09-25 09:55:06
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
This is a Limited Service position.
This position is temporary with an expected date of 4/30/2026.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have a logical thought process.
- Bachelor's degree in related field.
- 3-5 years...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-09-25 09:55:05
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
This is a Limited Service position.
This position is temporary with an expected date of 4/30/2026.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have a logical thought process.
- Bachelor's degree in related field.
- 3-5 years...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2025-09-25 09:55:03
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
This is a Limited Service position.
This position is temporary with an expected date of 4/30/2026.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have a logical thought process.
- Bachelor's degree in related field.
- 3-5 years...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2025-09-25 09:55:02
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
This is a Limited Service position.
This position is temporary with an expected date of 4/30/2026.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have a logical thought process.
- Bachelor's degree in related field.
- 3-5 years...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2025-09-25 09:55:00
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
This is a Limited Service position.
This position is temporary with an expected date of 4/30/2026.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have a logical thought process.
- Bachelor's degree in related field.
- 3-5 years...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2025-09-25 09:54:59
-
Description & Requirements
Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio.
The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.
This is a Limited Service position.
This position is temporary with an expected date of 4/30/2026.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any Federal Student Loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have a logical thought process.
- Bachelor's degree in related field.
- 3-5 years...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2025-09-25 09:54:57
