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Lab Technician, Petroleum - On Site
Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a Petroleum Lab Technician in the Caleb Brett team, at our Sulphur, LA facility.
This is a fantastic opportunity to grow a versatile career in the Inspection and Lab Testing business, with Intertek, a Global and Award-winning leader in the ATIC Industry!
Intertek Caleb Brett provides specialized Cargo inspection and analytical assessment services to the oil and gas, chemical and other commodities markets.
With a global network of laboratories, 24/7 availability, and more than 130 years of exceptional customer service, our customers receive independent inspection and testing with industry-leading customer service.
Intertek / Caleb Brett is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world.
We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide.
Our Purpose: Bringing quality, safety, and sustainability to life.
What are we looking for?
The Lab Tech, Petroleum is responsible for performing numerous chemical and physical tests based on American Society for Testing and Materials (ASTM) methods or accepted industry standards in multiple test areas.
Shift/Schedule: Rotating (Days/Nights) shifts are 12 hours.
Working a 4 on 4 off schedule including on call days.
Salary & Benefits Information
In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.
What you'll do:
* Performs numerous chemical and physical tests based on American Society for Testing and Materials (ASTM) methods or accepted industry standards in multiple test areas.
* Assist with equipment calibration, maintenance and basic troubleshooting.
* Cleans glassware and test equipment.
* Assists with preparing reagents as needed.
* Records data on appropriate data sheets and reports data to LIMS system.
* Responsible for maintaining quality records, control charts, and lab supply inventories.
* Responsible for complying with safety, quality and housekeeping requirements.
* Participates in cross training as needed.
This position outline is a general guideline and does not represent all encompassing details.
The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.
Minimum Requirements & Qualifications:
* Must demonstrate ability to multi-task in high production testing areas
* Must possess good math and observation skills
* Must demonstrate proficiency using LIMS applications and established chemistry lab processes
* Must demonstrate exce...
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Type: Permanent Location: Sulphur, US-LA
Salary / Rate: Not Specified
Posted: 2026-08-07 10:16:30
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Department: Police Department Reports to: Shift Sergeant and Lieutenant Classification: Non-Exempt - Grade 5P Effective Date: August 2026 SUMMARY The City of Tullahoma is currently looking for Police Officers.
Police Officers are under the direct supervision of their shift Sergeant and Lieutenant.
Police Officers are responsible for providing for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing criminal laws and/or city ordinances, and promoting good community relations.
Officers shall become familiar with places of public assembly, official buildings, and crime prone areas.
Officers shall properly investigate all cases assigned to them, including apprehension of the offender, collection of evidence, recovery of property, and preparation of the case for prosecution.
EXAMPLES OF RESPONSIBILITY Enforce all laws and/or ordinances that the Tullahoma Police Department is responsible for which includes, but is not limited, to protecting the lives and property of all persons and maintaining peace and order in the City of Tullahoma.
Maintain a police presence while driving a patrol car in any assigned location of the City of Tullahoma in order to deter criminal activity at the discretion of their supervisor.
Investigate suspicious persons and situations and unusual or illegal activity including any situations that come about as a complaint from a citizen or call for service.
Perform any necessary physical action so that suspects can be controlled and apprehended for the safety of the community.
Arrest and incarcerate persons in accordance with legal requirements and Tullahoma Police Department general orders.
Monitor traffic and enforce laws and ordinances to ensure motorists observe traffic regulations and exhibit safe driving procedures.
Control and direct the flow of vehicle traffic as necessary within the City of Tullahoma.
Accurately prepare and promptly submit any and all required reports that come as the result of any official investigation or assignment.
Respond to calls for service in a safe manner within the assigned area of responsibility.
Perform preliminary and follow-up investigations of criminal and traffic offenses which are assigned to and/or brought to the attention of the officer.
Assist the Criminal Investigation Division in securing any and all crime scenes and evidence as needed including interviewing principals and witnesses.
Prepare cases for court and Grand Jury and testify to present evidence or act as witness in traffic and criminal cases.
Observe any and all radio transmissions and adhere to an attitude of professionalism while operating/transmitting on the radio.
Obtain and serve criminal warrants and juvenile petitions as required.
Perform related work as required.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Develop and maintain knowledge and understanding of any relevant laws and ordinances that govern the City of Tullahoma including city personnel regulations and gene...
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Type: Permanent Location: Tullahoma, US-TN
Salary / Rate: Not Specified
Posted: 2026-08-07 10:16:29
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS080, T2, Band 5
Job-Specific Responsibilities:
- Administer and maintain the storage infrastructure, including storage area networks (SAN).
- Monitor storage performance, identify bottlenecks, and implement optimization strategies to ensure optimal throughput and reliability.
- Provision storage resources and allocate space to meet the needs of the organization's applications and data.
- Troubleshoot and resolve storage issues, collaborating with cross- functional teams and vendors as necessary.
- Implement and maintain storage security measures, including access controls, encryption, and data protection mechanisms.
- Conduct storage capacity planning and forecasting to accommodate future growth and changing business requirements.
- Create and maintain documentation related to storage configurations, procedures, and troubleshooting guides.
- Ensure appropriate storage medium are controlled and accounted for in the inventory, and released to off-site processes and to on-site storage areas.
- Ensure all restorable media; necessary copies of software, documentation, and supplies stored at the off-site location are kept current and reviewed periodically for relevance.
- Maintain procedures for delivery of the backup materials to recovery facilities/site.
- Additional tasks to be assigned as needed.
Job-Specific Requirements:
- Active Secret security clearance required.
- Due to federal requirements, only US Citizens can be considered.
Candidates with dual citizenship cannot be considered.
- This is an on-site position at a government facility.
- Requires presence on-site five days per week.
- Candidates must reside within a commutable distance to Annapolis Junction, MD.
- Participation in a rotational on-call schedule for emergency page-outs is required.
- 7 or more years of experience in a Storage Administration role or in a related field.
Job-Specific Preferred Skills and Qualifications:
- 5 or more years of experience with IBM technologies.
- Recent experience working with DHS agencies
- Certifications such as: IBM Certified Specialist - Storage Solutions, SCSA, SCSP, SCSE
#techjobs #clearance #veteransPage #APPCASTDTO
Minimum Requirements
TCS080, T2, Band 5
#C0reJobs #CoreTech
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may...
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Type: Permanent Location: Annapolis Junction, US-MD
Salary / Rate: Not Specified
Posted: 2026-08-07 10:16:28
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If you're always thinking about the next great Reel, spotting trends before they take off, and finding creative ways to turn everyday moments into engaging content, Belmont Park is the place for you.
Apply now and help tell the stories of Belmont Park, Cannonball, Draft, FIT Social, and our sister properties while bringing our brands to life across social media.
What Makes Belmont Park Special Belmont Park is more than a workplace, it's a place where families create lifelong memories.
Our team members help deliver that experience every day by living our core values: Spread Joy, Embrace Community, Serve Others, Live Excellence, Breathe Integrity, and Ignite Growth.
About the Role The Social Media Strategist is responsible for developing, creating, and managing organic social media content across Belmont Park brands, including Cannonball, Draft, FIT Social, and additional sister properties.
This role oversees day-to-day content creation, social calendars, platform management, trend monitoring, influencer partnerships, and photoshoot coordination.
Working closely with Marketing, PR, Operations, Food & Beverage, Attractions, and Events, the Social Media Strategist ensures each brand maintains its own unique voice and visual identity while creating content that drives engagement, growth, and overall brand visibility.
Your Role at Belmont Park As a Social Media Strategist, you'll be one of the creative voices behind how guests experience our brands online.
From capturing spontaneous moments around the park and producing short-form video to managing influencer collaborations and analyzing performance, you'll turn what's happening across our properties into engaging stories people want to watch, share, and experience for themselves.
This is a hands-on, on-site role for someone who can balance strategy with execution and isn't afraid to grab a camera, jump on a trend, pitch a new idea, or quickly pivot when an unexpected content opportunity comes along.
What You'll Be Doing Multi-Brand Social & Content Manage the day-to-day social presence and content calendars for multiple brands and accounts across Instagram, TikTok, Facebook, and emerging platforms.
Build exciting, original content around each brand's unique voice, audience, visual identity, and overall personality.
Film, edit, and produce high-quality photo and video content, with a strong focus on Reels, TikTok, and other short-form formats.
Write sharp, engaging, on-brand copy tailored to each platform and audience.
Plan and execute social campaigns for attractions, food and beverage offerings, events, seasonal moments, and ongoing business priorities.
Curate, schedule, publish, and quality-check a high volume of content while keeping multiple timelines and approvals moving.
Influencers, Photoshoots & Fresh Content Own influencer and creator relationships from start to finish, including sourcing, outreach, negotiation, visit coordination, briefing, and deliverable tracking.
Plan and manage on-pro...
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Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:15
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Fred Finch Youth & Family Services is a great place to work.Year after year, our employees make the difference in helping those with mental health issues.
Our team is currently looking for an Accounts Payable Manager, whether you are just starting your career or a seasoned professional, youll be able to find the right position to help others Pay/Benefits at a Glance: Pay range is between $93,330 - $119,115.36 per year.
The actual compensation will be determined based on experience and other factors permitted by law.21 PTO Days per year9 Nationally Observed Holidays401k matching up to 6%Up to $10,000 in the Degree Assistance ProgramAffordable monthly health care premiumsTo learn more about our full benefits package,click here Our Culture and Mission: We envision Fred Finch as a healing-centered organization where our diverse staff at all levels feels at home.
We are committed to creating an environment where employees can thrive, grow, and explore opportunities.
Together, we actively work on diversity within our organization and the communities we serve.
Fred Finch Youth & Family Services partners with individuals and communities to provide culturally responsive services that cultivate mental and physical resilience and wellness What You Will Do: The Accounts Payable Manager will be responsible for overseeing the Accounts Payable (AP) operations,managing the accounts payable team, ensuring timely and accurate processing of payments, maintaining internal controls, and supporting the agencys financial objectives.
The Accounts Payable Manager will be supporting all AP operations of Fred Finch and all related entities including Fred Finch Eunice, Fred Finch CARES,Rising Oaks, Coolidge Court, and Rising Hart.
Shifts Available Full Time; Mon-Fri/8am-5pm Qualifications: Knowledge of: Accounting and financial principles.Generally Accepted Accounting Principles (GAAP).Accounts payable processes and systems.Internal controls and compliance.Regulatory requirements.Accounting and financial systems and technology.Vendor management.Analytical and reporting skills.Leadership and team management skills.Analytical and problem-solving abilities.English language grammar, spelling, and punctuation.
Ability to: Advocate for process improvement, transparency, teamwork, and maintain high quality outcomes and results across the unit.Interact with staff at various levels across the organization, deliver exceptional customer service for internal and external customers, manage projects, develop and maintain policies and procedures, and ensure financial systems integrity.Lead a functional area of responsibility, manage, coach, and train team members.Manage multiple priorities under tight deadlines.Communicate effectively in writing and verbally; utilizes active listening.
Present information and ideas clearly and concisely, adapting to the audience.
Perform assigned activities using Word, Outlook, Excel, and other Microsoft Office tools.
Education and Experience: Educatio...
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Type: Permanent Location: Oakland, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:14
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Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
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Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:13
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Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:13
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:12
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:11
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:11
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:10
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:09
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:09
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:08
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:07
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:07
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:06
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:05
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:05
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:04
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:04
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:03
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:02
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:02
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-08-07 10:15:01
