-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:10
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:10
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:09
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:08
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:08
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:07
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:06
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:06
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:05
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:04
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:04
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:03
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:03
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:02
-
Concessions Cook-Westworld of Scottsdale M Culinary Concept is searching for a passionate Concessions Cook at our Westworld of Scottsdale location to join our vibrant team and help us create incredible catering experiences across the Southwest.
We're an award-winning catering company based in Phoenix, AZ (we're talking TOP COMPANIES TO WORK FOR & GREAT PLACES TO WORK three years running!).
About the Role As a Concessions Cook at WestWorld of Scottsdale, you will be at the heart of our high-volume, event-driven food service.
You'll prepare and cook food items according to M Culinary Concepts' recipes and quality standards, all while working in a fast-paced, dynamic concession setting.
From operating kitchen equipment to assisting with batch cooking for large-scale events, your role is essential to delivering fresh, delicious food for our guests.
You'll maintain a clean and safe kitchen environment, ensuring all food safety guidelines are met, and collaborate with both the culinary and front-of-house teams to ensure smooth and timely service.
M Culinary Concept: Where Food is Fun! Forget stuffy corporate kitchens.
At M Culinary Concepts, we're a passionate crew obsessed with crafting amazing food & beverage experiences.
Our core values? Inspiring Passion, Service to Others, and Making Huge Fun! Think fast-paced, collaborative, and full of good times (and of course, delicious food!).
The Perks You Deserve: You'll enjoy a flexible schedule, opportunities for advancement and daily grab-and-go lunches made by our amazing chefs! Plus, you'll stay connected with our internal app and experience the spirit that makes M Culinary Concepts so special.
What we need from you: We're seeking someone with experience as a line cook or in a similar role, with a solid understanding of cooking techniques and food safety regulations (including a valid food handler certification).
You should be a strong team player, able to adapt to the fast pace of concession service, and follow recipes with precision.
Physical stamina is important, as the role requires standing for long periods and lifting up to 50lbs.
Work-Life Balance? We Got You! This Concessions Cook position offers a flexible schedule, with shifts generally including long hours, evening and weekend work.
Ready to Join the M Culinary Team? If you're an energetic Concessions Cook who thrives in a fun and fast-paced environment, we want to hear from you! Apply using our mobile-friendly application today!
....Read more...
Type: Permanent Location: Scottsdale, US-AZ
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:01
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:01
-
Essential Duties and Responsibilities:
- Responsible for completing medical and/or behavioral health assessments within contract requirements
- Conducts on-site, video call and/or telephonic assessments to determine an individual's needs for services and supports, eligibility, level of care or related outcome
- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.
- Travel may be required based on program contract requirements
- Performs other related duties as assigned.
-Conduct assessments using standardized tools (UCA, TTT) to identify medical, functional, and social needs
-Develop and manage service plans for complex or high-acuity members, coordinating with healthcare providers, case managers, and community resources
-Evaluate eligibility for recommended referrals to other professionals or agencies
-Maintain compliance with state and federal regulations, Medicaid/LTSS program guidelines, and electronic health record systems
-Collaborate with care teams to revise care plans as needs change, ensuring alignment with member goals
-Provide education to members, families, and caregivers on available services and options
-Document assessments and care activities accurately to support billing, compliance, and quality reporting
-Advocate for members to help them remain in preferred living environments and maintain independence
Minimum Requirements
- Current Registered Nurse (RN) license valid in the state of practice is required
- High School Degree or equivalent required
- Minimum 2 years of clinical experience required
- An active, unencumbered Registered Nurse (RN) license in the state of Massachusetts.
- Minimum of two (2) years of relevant post-graduate clinical experience as a Registered Nurse.
- Experience working with vulnerable populations, including individuals with behavioral health needs, intellectual and developmental disabilities (I/DD), and those requiring long-term services and supports (LTSS).
- Experience conducting clinical or functional assessments in home or community-based settings, such as behavioral health evaluations, level of care determinations, or utilization reviews.
- Knowledge of community-based services, care coordination, and person-centered care planning.
- Familiarity with MassHealth programs, LTSS, and Home and Community-Based Services (HCBS) waiver programs.
- Proficiency in Microsoft Office applications.
-
Experience documenting assessments in electronic systems.
Home Office Requirements
- Maximus provides company-issued computer equipment
- Reliable high-speed internet service
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
- Minimum 5 Mpbs upload speeds
- Private and secure workspace
#ClinicalServices #mars #marn #mard #LI-Hybrid
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, nation...
....Read more...
Type: Permanent Location: Berlin, US-CT
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:00
-
Accountability
1.
Work with teams across the business to deliver public affairs campaigns to position our business, launch new services, argue for policy change and/or support growth and diversification 25%
2.
plan and attend meetings and visits with political stakeholders, raising awareness of our organisations and improving understanding of the programmes and services we deliver.
Communicate key messages effectively and work with teams to ensure smooth and effective planning and delivery 25%
3.
Lead on political monitoring, collating relevant political events and policy announcements, drafting briefings, policy papers and summaries to senior internal stakeholders 20%
4.
Work with team members to deliver events, including party conference fringes, stakeholder roundtables, online events, PR opportunities and visits 10%
5.
Evaluation and governance: record political engagement activity and work with membership bodies across the business as part of ongoing governance and evaluation activity 10%
Key Contacts & Relationships:
Internal
• Communications and Marketing Team
• Operations teams across the business
• US Corporate Communications Team
• Business Development team
• Country Leadership Team / Senior Leadership Teams
External
• Politicians
• Officials
• Think tanks
• Membership bodies
• Delivery partners and stakeholders (e.g.
employers; charities; delivery partners)
• Commissioners
Qualifications & Experience
• Experience in a public affairs role or working in parliament, a government department or think tank
• Experience of drafting briefings and policy papers, distilling complex topics into clear information and recommendations
• Experience of engaging with politicians and officials
• Degree or equivalent qualification
Individual Competencies
• Strong copywriting skills
• Strong understanding of political institutions and the workings of Parliament and Whitehall
• An eye for detail, producing high quality content for different audiences
• Strong oral and written communications skills
• Work collaboratively, including with senior internal stakeholders and commissioners
• Ability to manage multiple projects.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions.
The Disability Confident scheme includes a guaranteed interview for any applicant with ...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-07 10:02:02
-
Accountability
1.
Work with teams across the business to deliver public affairs campaigns to position our business, launch new services, argue for policy change and/or support growth and diversification 25%
2.
plan and attend meetings and visits with political stakeholders, raising awareness of our organisations and improving understanding of the programmes and services we deliver.
Communicate key messages effectively and work with teams to ensure smooth and effective planning and delivery 25%
3.
Lead on political monitoring, collating relevant political events and policy announcements, drafting briefings, policy papers and summaries to senior internal stakeholders 20%
4.
Work with team members to deliver events, including party conference fringes, stakeholder roundtables, online events, PR opportunities and visits 10%
5.
Evaluation and governance: record political engagement activity and work with membership bodies across the business as part of ongoing governance and evaluation activity 10%
Key Contacts & Relationships:
Internal
• Communications and Marketing Team
• Operations teams across the business
• US Corporate Communications Team
• Business Development team
• Country Leadership Team / Senior Leadership Teams
External
• Politicians
• Officials
• Think tanks
• Membership bodies
• Delivery partners and stakeholders (e.g.
employers; charities; delivery partners)
• Commissioners
Qualifications & Experience
• Experience in a public affairs role or working in parliament, a government department or think tank
• Experience of drafting briefings and policy papers, distilling complex topics into clear information and recommendations
• Experience of engaging with politicians and officials
• Degree or equivalent qualification
Individual Competencies
• Strong copywriting skills
• Strong understanding of political institutions and the workings of Parliament and Whitehall
• An eye for detail, producing high quality content for different audiences
• Strong oral and written communications skills
• Work collaboratively, including with senior internal stakeholders and commissioners
• Ability to manage multiple projects.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions.
The Disability Confident scheme includes a guaranteed interview for any applicant with ...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-07 10:01:56
-
Accountability
1.
Work with teams across the business to deliver public affairs campaigns to position our business, launch new services, argue for policy change and/or support growth and diversification 25%
2.
plan and attend meetings and visits with political stakeholders, raising awareness of our organisations and improving understanding of the programmes and services we deliver.
Communicate key messages effectively and work with teams to ensure smooth and effective planning and delivery 25%
3.
Lead on political monitoring, collating relevant political events and policy announcements, drafting briefings, policy papers and summaries to senior internal stakeholders 20%
4.
Work with team members to deliver events, including party conference fringes, stakeholder roundtables, online events, PR opportunities and visits 10%
5.
Evaluation and governance: record political engagement activity and work with membership bodies across the business as part of ongoing governance and evaluation activity 10%
Key Contacts & Relationships:
Internal
• Communications and Marketing Team
• Operations teams across the business
• US Corporate Communications Team
• Business Development team
• Country Leadership Team / Senior Leadership Teams
External
• Politicians
• Officials
• Think tanks
• Membership bodies
• Delivery partners and stakeholders (e.g.
employers; charities; delivery partners)
• Commissioners
Qualifications & Experience
• Experience in a public affairs role or working in parliament, a government department or think tank
• Experience of drafting briefings and policy papers, distilling complex topics into clear information and recommendations
• Experience of engaging with politicians and officials
• Degree or equivalent qualification
Individual Competencies
• Strong copywriting skills
• Strong understanding of political institutions and the workings of Parliament and Whitehall
• An eye for detail, producing high quality content for different audiences
• Strong oral and written communications skills
• Work collaboratively, including with senior internal stakeholders and commissioners
• Ability to manage multiple projects.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions.
The Disability Confident scheme includes a guaranteed interview for any applicant with ...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-07 10:01:55
-
Accountability
1.
Work with teams across the business to deliver public affairs campaigns to position our business, launch new services, argue for policy change and/or support growth and diversification 25%
2.
plan and attend meetings and visits with political stakeholders, raising awareness of our organisations and improving understanding of the programmes and services we deliver.
Communicate key messages effectively and work with teams to ensure smooth and effective planning and delivery 25%
3.
Lead on political monitoring, collating relevant political events and policy announcements, drafting briefings, policy papers and summaries to senior internal stakeholders 20%
4.
Work with team members to deliver events, including party conference fringes, stakeholder roundtables, online events, PR opportunities and visits 10%
5.
Evaluation and governance: record political engagement activity and work with membership bodies across the business as part of ongoing governance and evaluation activity 10%
Key Contacts & Relationships:
Internal
• Communications and Marketing Team
• Operations teams across the business
• US Corporate Communications Team
• Business Development team
• Country Leadership Team / Senior Leadership Teams
External
• Politicians
• Officials
• Think tanks
• Membership bodies
• Delivery partners and stakeholders (e.g.
employers; charities; delivery partners)
• Commissioners
Qualifications & Experience
• Experience in a public affairs role or working in parliament, a government department or think tank
• Experience of drafting briefings and policy papers, distilling complex topics into clear information and recommendations
• Experience of engaging with politicians and officials
• Degree or equivalent qualification
Individual Competencies
• Strong copywriting skills
• Strong understanding of political institutions and the workings of Parliament and Whitehall
• An eye for detail, producing high quality content for different audiences
• Strong oral and written communications skills
• Work collaboratively, including with senior internal stakeholders and commissioners
• Ability to manage multiple projects.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions.
The Disability Confident scheme includes a guaranteed interview for any applicant with ...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-07 10:01:54
-
Accountability
1.
Work with teams across the business to deliver public affairs campaigns to position our business, launch new services, argue for policy change and/or support growth and diversification 25%
2.
plan and attend meetings and visits with political stakeholders, raising awareness of our organisations and improving understanding of the programmes and services we deliver.
Communicate key messages effectively and work with teams to ensure smooth and effective planning and delivery 25%
3.
Lead on political monitoring, collating relevant political events and policy announcements, drafting briefings, policy papers and summaries to senior internal stakeholders 20%
4.
Work with team members to deliver events, including party conference fringes, stakeholder roundtables, online events, PR opportunities and visits 10%
5.
Evaluation and governance: record political engagement activity and work with membership bodies across the business as part of ongoing governance and evaluation activity 10%
Key Contacts & Relationships:
Internal
• Communications and Marketing Team
• Operations teams across the business
• US Corporate Communications Team
• Business Development team
• Country Leadership Team / Senior Leadership Teams
External
• Politicians
• Officials
• Think tanks
• Membership bodies
• Delivery partners and stakeholders (e.g.
employers; charities; delivery partners)
• Commissioners
Qualifications & Experience
• Experience in a public affairs role or working in parliament, a government department or think tank
• Experience of drafting briefings and policy papers, distilling complex topics into clear information and recommendations
• Experience of engaging with politicians and officials
• Degree or equivalent qualification
Individual Competencies
• Strong copywriting skills
• Strong understanding of political institutions and the workings of Parliament and Whitehall
• An eye for detail, producing high quality content for different audiences
• Strong oral and written communications skills
• Work collaboratively, including with senior internal stakeholders and commissioners
• Ability to manage multiple projects.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions.
The Disability Confident scheme includes a guaranteed interview for any applicant with ...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-07 10:01:54
-
Accountability
1.
Work with teams across the business to deliver public affairs campaigns to position our business, launch new services, argue for policy change and/or support growth and diversification 25%
2.
plan and attend meetings and visits with political stakeholders, raising awareness of our organisations and improving understanding of the programmes and services we deliver.
Communicate key messages effectively and work with teams to ensure smooth and effective planning and delivery 25%
3.
Lead on political monitoring, collating relevant political events and policy announcements, drafting briefings, policy papers and summaries to senior internal stakeholders 20%
4.
Work with team members to deliver events, including party conference fringes, stakeholder roundtables, online events, PR opportunities and visits 10%
5.
Evaluation and governance: record political engagement activity and work with membership bodies across the business as part of ongoing governance and evaluation activity 10%
Key Contacts & Relationships:
Internal
• Communications and Marketing Team
• Operations teams across the business
• US Corporate Communications Team
• Business Development team
• Country Leadership Team / Senior Leadership Teams
External
• Politicians
• Officials
• Think tanks
• Membership bodies
• Delivery partners and stakeholders (e.g.
employers; charities; delivery partners)
• Commissioners
Qualifications & Experience
• Experience in a public affairs role or working in parliament, a government department or think tank
• Experience of drafting briefings and policy papers, distilling complex topics into clear information and recommendations
• Experience of engaging with politicians and officials
• Degree or equivalent qualification
Individual Competencies
• Strong copywriting skills
• Strong understanding of political institutions and the workings of Parliament and Whitehall
• An eye for detail, producing high quality content for different audiences
• Strong oral and written communications skills
• Work collaboratively, including with senior internal stakeholders and commissioners
• Ability to manage multiple projects.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions.
The Disability Confident scheme includes a guaranteed interview for any applicant with ...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-07 10:01:53
-
Accountability
1.
Work with teams across the business to deliver public affairs campaigns to position our business, launch new services, argue for policy change and/or support growth and diversification 25%
2.
plan and attend meetings and visits with political stakeholders, raising awareness of our organisations and improving understanding of the programmes and services we deliver.
Communicate key messages effectively and work with teams to ensure smooth and effective planning and delivery 25%
3.
Lead on political monitoring, collating relevant political events and policy announcements, drafting briefings, policy papers and summaries to senior internal stakeholders 20%
4.
Work with team members to deliver events, including party conference fringes, stakeholder roundtables, online events, PR opportunities and visits 10%
5.
Evaluation and governance: record political engagement activity and work with membership bodies across the business as part of ongoing governance and evaluation activity 10%
Key Contacts & Relationships:
Internal
• Communications and Marketing Team
• Operations teams across the business
• US Corporate Communications Team
• Business Development team
• Country Leadership Team / Senior Leadership Teams
External
• Politicians
• Officials
• Think tanks
• Membership bodies
• Delivery partners and stakeholders (e.g.
employers; charities; delivery partners)
• Commissioners
Qualifications & Experience
• Experience in a public affairs role or working in parliament, a government department or think tank
• Experience of drafting briefings and policy papers, distilling complex topics into clear information and recommendations
• Experience of engaging with politicians and officials
• Degree or equivalent qualification
Individual Competencies
• Strong copywriting skills
• Strong understanding of political institutions and the workings of Parliament and Whitehall
• An eye for detail, producing high quality content for different audiences
• Strong oral and written communications skills
• Work collaboratively, including with senior internal stakeholders and commissioners
• Ability to manage multiple projects.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions.
The Disability Confident scheme includes a guaranteed interview for any applicant with ...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-07 10:01:53
-
Accountability
1.
Work with teams across the business to deliver public affairs campaigns to position our business, launch new services, argue for policy change and/or support growth and diversification 25%
2.
plan and attend meetings and visits with political stakeholders, raising awareness of our organisations and improving understanding of the programmes and services we deliver.
Communicate key messages effectively and work with teams to ensure smooth and effective planning and delivery 25%
3.
Lead on political monitoring, collating relevant political events and policy announcements, drafting briefings, policy papers and summaries to senior internal stakeholders 20%
4.
Work with team members to deliver events, including party conference fringes, stakeholder roundtables, online events, PR opportunities and visits 10%
5.
Evaluation and governance: record political engagement activity and work with membership bodies across the business as part of ongoing governance and evaluation activity 10%
Key Contacts & Relationships:
Internal
• Communications and Marketing Team
• Operations teams across the business
• US Corporate Communications Team
• Business Development team
• Country Leadership Team / Senior Leadership Teams
External
• Politicians
• Officials
• Think tanks
• Membership bodies
• Delivery partners and stakeholders (e.g.
employers; charities; delivery partners)
• Commissioners
Qualifications & Experience
• Experience in a public affairs role or working in parliament, a government department or think tank
• Experience of drafting briefings and policy papers, distilling complex topics into clear information and recommendations
• Experience of engaging with politicians and officials
• Degree or equivalent qualification
Individual Competencies
• Strong copywriting skills
• Strong understanding of political institutions and the workings of Parliament and Whitehall
• An eye for detail, producing high quality content for different audiences
• Strong oral and written communications skills
• Work collaboratively, including with senior internal stakeholders and commissioners
• Ability to manage multiple projects.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions.
The Disability Confident scheme includes a guaranteed interview for any applicant with ...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-07 10:01:52
