-
Essential Duties and Responsibilities:
- Determine and define projects and objectives.
- Manage project planning efforts and documentation.
- Maintain project portfolio through established tools and processes.
- Develop and manage a detailed project schedule and work plan.
- Lead project meetings and provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
- Collaborate with team members, executive leadership, clients, and other key stakeholders for efficient and successful project execution.
- Track project costs in order to meet scope, budget, and timeline.
- Measure project performance to identify areas for improvement.
- Monitor progress and make adjustments as needed.
- Oversee the change management process within the program.
- Utilize project management software tools, methodologies, and best practices through full life cycle of projects.
- Collect and Manage PMO artifacts to support visibility and execution.
- Coordinate recurring meetings, develop agendas, document notes, track action items, and communicate status updates to stakeholders.
- Analyze project and program performance data and recommend process improvements to enhance efficiency and decision-making.
- Support change management and governance activities, including Change Control Board (CCB) and Project Review Board (PRB) processes.
- Provide PMO support for FedCiv BPO programs to ensure alignment with contractual requirements and program objectives.
- Develop and maintain project management plans, SOPs, templates, charters, job aids, and related process documentation.
- Support program operations through document management, asset tracking, reporting, dashboards, presentations, and narrative deliverables.
- Support cross-functional teams during transition-in and ongoing operations with PMO-related activities and coordination.
- Provide guidance and training on PMO processes, tools, and standards as needed.
- Support fulfillment of service levels, client deliverables, compliance expectations, and departmental reporting requirements.
- Perform additional leadership, administrative, and records management responsibilities as assigned.
Minimum Requirements
- Bachelor's degree in related field.
- 5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree
- Microsoft Office Suite, excel, word, power point, planner, loop
- SharePoint experience
- Smartsheet Schedules or MS Project
- Remote - occasional travel
- PMP Certificate
- 3-5 years of Federal Contact Center Contracting
- Agile Management
- Jira or similar agile tool
- Power Bi and Confluence a plus
Please note: For this position Maximus will provide equipment to use.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-07-07 09:40:55
-
Essential Duties and Responsibilities:
- Determine and define projects and objectives.
- Manage project planning efforts and documentation.
- Maintain project portfolio through established tools and processes.
- Develop and manage a detailed project schedule and work plan.
- Lead project meetings and provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
- Collaborate with team members, executive leadership, clients, and other key stakeholders for efficient and successful project execution.
- Track project costs in order to meet scope, budget, and timeline.
- Measure project performance to identify areas for improvement.
- Monitor progress and make adjustments as needed.
- Oversee the change management process within the program.
- Utilize project management software tools, methodologies, and best practices through full life cycle of projects.
- Collect and Manage PMO artifacts to support visibility and execution.
- Coordinate recurring meetings, develop agendas, document notes, track action items, and communicate status updates to stakeholders.
- Analyze project and program performance data and recommend process improvements to enhance efficiency and decision-making.
- Support change management and governance activities, including Change Control Board (CCB) and Project Review Board (PRB) processes.
- Provide PMO support for FedCiv BPO programs to ensure alignment with contractual requirements and program objectives.
- Develop and maintain project management plans, SOPs, templates, charters, job aids, and related process documentation.
- Support program operations through document management, asset tracking, reporting, dashboards, presentations, and narrative deliverables.
- Support cross-functional teams during transition-in and ongoing operations with PMO-related activities and coordination.
- Provide guidance and training on PMO processes, tools, and standards as needed.
- Support fulfillment of service levels, client deliverables, compliance expectations, and departmental reporting requirements.
- Perform additional leadership, administrative, and records management responsibilities as assigned.
Minimum Requirements
- Bachelor's degree in related field.
- 5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree
- Microsoft Office Suite, excel, word, power point, planner, loop
- SharePoint experience
- Smartsheet Schedules or MS Project
- Remote - occasional travel
- PMP Certificate
- 3-5 years of Federal Contact Center Contracting
- Agile Management
- Jira or similar agile tool
- Power Bi and Confluence a plus
Please note: For this position Maximus will provide equipment to use.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-07-07 09:40:54
-
Essential Duties and Responsibilities:
- Determine and define projects and objectives.
- Manage project planning efforts and documentation.
- Maintain project portfolio through established tools and processes.
- Develop and manage a detailed project schedule and work plan.
- Lead project meetings and provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
- Collaborate with team members, executive leadership, clients, and other key stakeholders for efficient and successful project execution.
- Track project costs in order to meet scope, budget, and timeline.
- Measure project performance to identify areas for improvement.
- Monitor progress and make adjustments as needed.
- Oversee the change management process within the program.
- Utilize project management software tools, methodologies, and best practices through full life cycle of projects.
- Collect and Manage PMO artifacts to support visibility and execution.
- Coordinate recurring meetings, develop agendas, document notes, track action items, and communicate status updates to stakeholders.
- Analyze project and program performance data and recommend process improvements to enhance efficiency and decision-making.
- Support change management and governance activities, including Change Control Board (CCB) and Project Review Board (PRB) processes.
- Provide PMO support for FedCiv BPO programs to ensure alignment with contractual requirements and program objectives.
- Develop and maintain project management plans, SOPs, templates, charters, job aids, and related process documentation.
- Support program operations through document management, asset tracking, reporting, dashboards, presentations, and narrative deliverables.
- Support cross-functional teams during transition-in and ongoing operations with PMO-related activities and coordination.
- Provide guidance and training on PMO processes, tools, and standards as needed.
- Support fulfillment of service levels, client deliverables, compliance expectations, and departmental reporting requirements.
- Perform additional leadership, administrative, and records management responsibilities as assigned.
Minimum Requirements
- Bachelor's degree in related field.
- 5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree
- Microsoft Office Suite, excel, word, power point, planner, loop
- SharePoint experience
- Smartsheet Schedules or MS Project
- Remote - occasional travel
- PMP Certificate
- 3-5 years of Federal Contact Center Contracting
- Agile Management
- Jira or similar agile tool
- Power Bi and Confluence a plus
Please note: For this position Maximus will provide equipment to use.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-07-07 09:40:53
-
Essential Duties and Responsibilities:
- Determine and define projects and objectives.
- Manage project planning efforts and documentation.
- Maintain project portfolio through established tools and processes.
- Develop and manage a detailed project schedule and work plan.
- Lead project meetings and provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
- Collaborate with team members, executive leadership, clients, and other key stakeholders for efficient and successful project execution.
- Track project costs in order to meet scope, budget, and timeline.
- Measure project performance to identify areas for improvement.
- Monitor progress and make adjustments as needed.
- Oversee the change management process within the program.
- Utilize project management software tools, methodologies, and best practices through full life cycle of projects.
- Collect and Manage PMO artifacts to support visibility and execution.
- Coordinate recurring meetings, develop agendas, document notes, track action items, and communicate status updates to stakeholders.
- Analyze project and program performance data and recommend process improvements to enhance efficiency and decision-making.
- Support change management and governance activities, including Change Control Board (CCB) and Project Review Board (PRB) processes.
- Provide PMO support for FedCiv BPO programs to ensure alignment with contractual requirements and program objectives.
- Develop and maintain project management plans, SOPs, templates, charters, job aids, and related process documentation.
- Support program operations through document management, asset tracking, reporting, dashboards, presentations, and narrative deliverables.
- Support cross-functional teams during transition-in and ongoing operations with PMO-related activities and coordination.
- Provide guidance and training on PMO processes, tools, and standards as needed.
- Support fulfillment of service levels, client deliverables, compliance expectations, and departmental reporting requirements.
- Perform additional leadership, administrative, and records management responsibilities as assigned.
Minimum Requirements
- Bachelor's degree in related field.
- 5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree
- Microsoft Office Suite, excel, word, power point, planner, loop
- SharePoint experience
- Smartsheet Schedules or MS Project
- Remote - occasional travel
- PMP Certificate
- 3-5 years of Federal Contact Center Contracting
- Agile Management
- Jira or similar agile tool
- Power Bi and Confluence a plus
Please note: For this position Maximus will provide equipment to use.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-07-07 09:40:53
-
Essential Duties and Responsibilities:
- Determine and define projects and objectives.
- Manage project planning efforts and documentation.
- Maintain project portfolio through established tools and processes.
- Develop and manage a detailed project schedule and work plan.
- Lead project meetings and provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
- Collaborate with team members, executive leadership, clients, and other key stakeholders for efficient and successful project execution.
- Track project costs in order to meet scope, budget, and timeline.
- Measure project performance to identify areas for improvement.
- Monitor progress and make adjustments as needed.
- Oversee the change management process within the program.
- Utilize project management software tools, methodologies, and best practices through full life cycle of projects.
- Collect and Manage PMO artifacts to support visibility and execution.
- Coordinate recurring meetings, develop agendas, document notes, track action items, and communicate status updates to stakeholders.
- Analyze project and program performance data and recommend process improvements to enhance efficiency and decision-making.
- Support change management and governance activities, including Change Control Board (CCB) and Project Review Board (PRB) processes.
- Provide PMO support for FedCiv BPO programs to ensure alignment with contractual requirements and program objectives.
- Develop and maintain project management plans, SOPs, templates, charters, job aids, and related process documentation.
- Support program operations through document management, asset tracking, reporting, dashboards, presentations, and narrative deliverables.
- Support cross-functional teams during transition-in and ongoing operations with PMO-related activities and coordination.
- Provide guidance and training on PMO processes, tools, and standards as needed.
- Support fulfillment of service levels, client deliverables, compliance expectations, and departmental reporting requirements.
- Perform additional leadership, administrative, and records management responsibilities as assigned.
Minimum Requirements
- Bachelor's degree in related field.
- 5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree
- Microsoft Office Suite, excel, word, power point, planner, loop
- SharePoint experience
- Smartsheet Schedules or MS Project
- Remote - occasional travel
- PMP Certificate
- 3-5 years of Federal Contact Center Contracting
- Agile Management
- Jira or similar agile tool
- Power Bi and Confluence a plus
Please note: For this position Maximus will provide equipment to use.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-07-07 09:40:52
-
Essential Duties and Responsibilities:
- Determine and define projects and objectives.
- Manage project planning efforts and documentation.
- Maintain project portfolio through established tools and processes.
- Develop and manage a detailed project schedule and work plan.
- Lead project meetings and provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
- Collaborate with team members, executive leadership, clients, and other key stakeholders for efficient and successful project execution.
- Track project costs in order to meet scope, budget, and timeline.
- Measure project performance to identify areas for improvement.
- Monitor progress and make adjustments as needed.
- Oversee the change management process within the program.
- Utilize project management software tools, methodologies, and best practices through full life cycle of projects.
- Collect and Manage PMO artifacts to support visibility and execution.
- Coordinate recurring meetings, develop agendas, document notes, track action items, and communicate status updates to stakeholders.
- Analyze project and program performance data and recommend process improvements to enhance efficiency and decision-making.
- Support change management and governance activities, including Change Control Board (CCB) and Project Review Board (PRB) processes.
- Provide PMO support for FedCiv BPO programs to ensure alignment with contractual requirements and program objectives.
- Develop and maintain project management plans, SOPs, templates, charters, job aids, and related process documentation.
- Support program operations through document management, asset tracking, reporting, dashboards, presentations, and narrative deliverables.
- Support cross-functional teams during transition-in and ongoing operations with PMO-related activities and coordination.
- Provide guidance and training on PMO processes, tools, and standards as needed.
- Support fulfillment of service levels, client deliverables, compliance expectations, and departmental reporting requirements.
- Perform additional leadership, administrative, and records management responsibilities as assigned.
Minimum Requirements
- Bachelor's degree in related field.
- 5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree
- Microsoft Office Suite, excel, word, power point, planner, loop
- SharePoint experience
- Smartsheet Schedules or MS Project
- Remote - occasional travel
- PMP Certificate
- 3-5 years of Federal Contact Center Contracting
- Agile Management
- Jira or similar agile tool
- Power Bi and Confluence a plus
Please note: For this position Maximus will provide equipment to use.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-07-07 09:40:52
-
Essential Duties and Responsibilities:
- Determine and define projects and objectives.
- Manage project planning efforts and documentation.
- Maintain project portfolio through established tools and processes.
- Develop and manage a detailed project schedule and work plan.
- Lead project meetings and provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
- Collaborate with team members, executive leadership, clients, and other key stakeholders for efficient and successful project execution.
- Track project costs in order to meet scope, budget, and timeline.
- Measure project performance to identify areas for improvement.
- Monitor progress and make adjustments as needed.
- Oversee the change management process within the program.
- Utilize project management software tools, methodologies, and best practices through full life cycle of projects.
- Collect and Manage PMO artifacts to support visibility and execution.
- Coordinate recurring meetings, develop agendas, document notes, track action items, and communicate status updates to stakeholders.
- Analyze project and program performance data and recommend process improvements to enhance efficiency and decision-making.
- Support change management and governance activities, including Change Control Board (CCB) and Project Review Board (PRB) processes.
- Provide PMO support for FedCiv BPO programs to ensure alignment with contractual requirements and program objectives.
- Develop and maintain project management plans, SOPs, templates, charters, job aids, and related process documentation.
- Support program operations through document management, asset tracking, reporting, dashboards, presentations, and narrative deliverables.
- Support cross-functional teams during transition-in and ongoing operations with PMO-related activities and coordination.
- Provide guidance and training on PMO processes, tools, and standards as needed.
- Support fulfillment of service levels, client deliverables, compliance expectations, and departmental reporting requirements.
- Perform additional leadership, administrative, and records management responsibilities as assigned.
Minimum Requirements
- Bachelor's degree in related field.
- 5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree
- Microsoft Office Suite, excel, word, power point, planner, loop
- SharePoint experience
- Smartsheet Schedules or MS Project
- Remote - occasional travel
- PMP Certificate
- 3-5 years of Federal Contact Center Contracting
- Agile Management
- Jira or similar agile tool
- Power Bi and Confluence a plus
Please note: For this position Maximus will provide equipment to use.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-07-07 09:40:51
-
Essential Duties and Responsibilities:
- Determine and define projects and objectives.
- Manage project planning efforts and documentation.
- Maintain project portfolio through established tools and processes.
- Develop and manage a detailed project schedule and work plan.
- Lead project meetings and provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
- Collaborate with team members, executive leadership, clients, and other key stakeholders for efficient and successful project execution.
- Track project costs in order to meet scope, budget, and timeline.
- Measure project performance to identify areas for improvement.
- Monitor progress and make adjustments as needed.
- Oversee the change management process within the program.
- Utilize project management software tools, methodologies, and best practices through full life cycle of projects.
- Collect and Manage PMO artifacts to support visibility and execution.
- Coordinate recurring meetings, develop agendas, document notes, track action items, and communicate status updates to stakeholders.
- Analyze project and program performance data and recommend process improvements to enhance efficiency and decision-making.
- Support change management and governance activities, including Change Control Board (CCB) and Project Review Board (PRB) processes.
- Provide PMO support for FedCiv BPO programs to ensure alignment with contractual requirements and program objectives.
- Develop and maintain project management plans, SOPs, templates, charters, job aids, and related process documentation.
- Support program operations through document management, asset tracking, reporting, dashboards, presentations, and narrative deliverables.
- Support cross-functional teams during transition-in and ongoing operations with PMO-related activities and coordination.
- Provide guidance and training on PMO processes, tools, and standards as needed.
- Support fulfillment of service levels, client deliverables, compliance expectations, and departmental reporting requirements.
- Perform additional leadership, administrative, and records management responsibilities as assigned.
Minimum Requirements
- Bachelor's degree in related field.
- 5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree
- Microsoft Office Suite, excel, word, power point, planner, loop
- SharePoint experience
- Smartsheet Schedules or MS Project
- Remote - occasional travel
- PMP Certificate
- 3-5 years of Federal Contact Center Contracting
- Agile Management
- Jira or similar agile tool
- Power Bi and Confluence a plus
Please note: For this position Maximus will provide equipment to use.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-07-07 09:40:50
-
Essential Duties and Responsibilities:
- Determine and define projects and objectives.
- Manage project planning efforts and documentation.
- Maintain project portfolio through established tools and processes.
- Develop and manage a detailed project schedule and work plan.
- Lead project meetings and provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
- Collaborate with team members, executive leadership, clients, and other key stakeholders for efficient and successful project execution.
- Track project costs in order to meet scope, budget, and timeline.
- Measure project performance to identify areas for improvement.
- Monitor progress and make adjustments as needed.
- Oversee the change management process within the program.
- Utilize project management software tools, methodologies, and best practices through full life cycle of projects.
- Collect and Manage PMO artifacts to support visibility and execution.
- Coordinate recurring meetings, develop agendas, document notes, track action items, and communicate status updates to stakeholders.
- Analyze project and program performance data and recommend process improvements to enhance efficiency and decision-making.
- Support change management and governance activities, including Change Control Board (CCB) and Project Review Board (PRB) processes.
- Provide PMO support for FedCiv BPO programs to ensure alignment with contractual requirements and program objectives.
- Develop and maintain project management plans, SOPs, templates, charters, job aids, and related process documentation.
- Support program operations through document management, asset tracking, reporting, dashboards, presentations, and narrative deliverables.
- Support cross-functional teams during transition-in and ongoing operations with PMO-related activities and coordination.
- Provide guidance and training on PMO processes, tools, and standards as needed.
- Support fulfillment of service levels, client deliverables, compliance expectations, and departmental reporting requirements.
- Perform additional leadership, administrative, and records management responsibilities as assigned.
Minimum Requirements
- Bachelor's degree in related field.
- 5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree
- Microsoft Office Suite, excel, word, power point, planner, loop
- SharePoint experience
- Smartsheet Schedules or MS Project
- Remote - occasional travel
- PMP Certificate
- 3-5 years of Federal Contact Center Contracting
- Agile Management
- Jira or similar agile tool
- Power Bi and Confluence a plus
Please note: For this position Maximus will provide equipment to use.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-07-07 09:40:50
-
Essential Duties and Responsibilities:
- Determine and define projects and objectives.
- Manage project planning efforts and documentation.
- Maintain project portfolio through established tools and processes.
- Develop and manage a detailed project schedule and work plan.
- Lead project meetings and provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
- Collaborate with team members, executive leadership, clients, and other key stakeholders for efficient and successful project execution.
- Track project costs in order to meet scope, budget, and timeline.
- Measure project performance to identify areas for improvement.
- Monitor progress and make adjustments as needed.
- Oversee the change management process within the program.
- Utilize project management software tools, methodologies, and best practices through full life cycle of projects.
- Collect and Manage PMO artifacts to support visibility and execution.
- Coordinate recurring meetings, develop agendas, document notes, track action items, and communicate status updates to stakeholders.
- Analyze project and program performance data and recommend process improvements to enhance efficiency and decision-making.
- Support change management and governance activities, including Change Control Board (CCB) and Project Review Board (PRB) processes.
- Provide PMO support for FedCiv BPO programs to ensure alignment with contractual requirements and program objectives.
- Develop and maintain project management plans, SOPs, templates, charters, job aids, and related process documentation.
- Support program operations through document management, asset tracking, reporting, dashboards, presentations, and narrative deliverables.
- Support cross-functional teams during transition-in and ongoing operations with PMO-related activities and coordination.
- Provide guidance and training on PMO processes, tools, and standards as needed.
- Support fulfillment of service levels, client deliverables, compliance expectations, and departmental reporting requirements.
- Perform additional leadership, administrative, and records management responsibilities as assigned.
Minimum Requirements
- Bachelor's degree in related field.
- 5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree
- Microsoft Office Suite, excel, word, power point, planner, loop
- SharePoint experience
- Smartsheet Schedules or MS Project
- Remote - occasional travel
- PMP Certificate
- 3-5 years of Federal Contact Center Contracting
- Agile Management
- Jira or similar agile tool
- Power Bi and Confluence a plus
Please note: For this position Maximus will provide equipment to use.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-07-07 09:40:49
-
Essential Duties and Responsibilities:
- Determine and define projects and objectives.
- Manage project planning efforts and documentation.
- Maintain project portfolio through established tools and processes.
- Develop and manage a detailed project schedule and work plan.
- Lead project meetings and provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
- Collaborate with team members, executive leadership, clients, and other key stakeholders for efficient and successful project execution.
- Track project costs in order to meet scope, budget, and timeline.
- Measure project performance to identify areas for improvement.
- Monitor progress and make adjustments as needed.
- Oversee the change management process within the program.
- Utilize project management software tools, methodologies, and best practices through full life cycle of projects.
- Collect and Manage PMO artifacts to support visibility and execution.
- Coordinate recurring meetings, develop agendas, document notes, track action items, and communicate status updates to stakeholders.
- Analyze project and program performance data and recommend process improvements to enhance efficiency and decision-making.
- Support change management and governance activities, including Change Control Board (CCB) and Project Review Board (PRB) processes.
- Provide PMO support for FedCiv BPO programs to ensure alignment with contractual requirements and program objectives.
- Develop and maintain project management plans, SOPs, templates, charters, job aids, and related process documentation.
- Support program operations through document management, asset tracking, reporting, dashboards, presentations, and narrative deliverables.
- Support cross-functional teams during transition-in and ongoing operations with PMO-related activities and coordination.
- Provide guidance and training on PMO processes, tools, and standards as needed.
- Support fulfillment of service levels, client deliverables, compliance expectations, and departmental reporting requirements.
- Perform additional leadership, administrative, and records management responsibilities as assigned.
Minimum Requirements
- Bachelor's degree in related field.
- 5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree
- Microsoft Office Suite, excel, word, power point, planner, loop
- SharePoint experience
- Smartsheet Schedules or MS Project
- Remote - occasional travel
- PMP Certificate
- 3-5 years of Federal Contact Center Contracting
- Agile Management
- Jira or similar agile tool
- Power Bi and Confluence a plus
Please note: For this position Maximus will provide equipment to use.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-07-07 09:40:47
-
Essential Duties and Responsibilities:
- Determine and define projects and objectives.
- Manage project planning efforts and documentation.
- Maintain project portfolio through established tools and processes.
- Develop and manage a detailed project schedule and work plan.
- Lead project meetings and provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
- Collaborate with team members, executive leadership, clients, and other key stakeholders for efficient and successful project execution.
- Track project costs in order to meet scope, budget, and timeline.
- Measure project performance to identify areas for improvement.
- Monitor progress and make adjustments as needed.
- Oversee the change management process within the program.
- Utilize project management software tools, methodologies, and best practices through full life cycle of projects.
- Collect and Manage PMO artifacts to support visibility and execution.
- Coordinate recurring meetings, develop agendas, document notes, track action items, and communicate status updates to stakeholders.
- Analyze project and program performance data and recommend process improvements to enhance efficiency and decision-making.
- Support change management and governance activities, including Change Control Board (CCB) and Project Review Board (PRB) processes.
- Provide PMO support for FedCiv BPO programs to ensure alignment with contractual requirements and program objectives.
- Develop and maintain project management plans, SOPs, templates, charters, job aids, and related process documentation.
- Support program operations through document management, asset tracking, reporting, dashboards, presentations, and narrative deliverables.
- Support cross-functional teams during transition-in and ongoing operations with PMO-related activities and coordination.
- Provide guidance and training on PMO processes, tools, and standards as needed.
- Support fulfillment of service levels, client deliverables, compliance expectations, and departmental reporting requirements.
- Perform additional leadership, administrative, and records management responsibilities as assigned.
Minimum Requirements
- Bachelor's degree in related field.
- 5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree
- Microsoft Office Suite, excel, word, power point, planner, loop
- SharePoint experience
- Smartsheet Schedules or MS Project
- Remote - occasional travel
- PMP Certificate
- 3-5 years of Federal Contact Center Contracting
- Agile Management
- Jira or similar agile tool
- Power Bi and Confluence a plus
Please note: For this position Maximus will provide equipment to use.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-07-07 09:40:44
-
Essential Duties and Responsibilities:
- Determine and define projects and objectives.
- Manage project planning efforts and documentation.
- Maintain project portfolio through established tools and processes.
- Develop and manage a detailed project schedule and work plan.
- Lead project meetings and provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
- Collaborate with team members, executive leadership, clients, and other key stakeholders for efficient and successful project execution.
- Track project costs in order to meet scope, budget, and timeline.
- Measure project performance to identify areas for improvement.
- Monitor progress and make adjustments as needed.
- Oversee the change management process within the program.
- Utilize project management software tools, methodologies, and best practices through full life cycle of projects.
- Collect and Manage PMO artifacts to support visibility and execution.
- Coordinate recurring meetings, develop agendas, document notes, track action items, and communicate status updates to stakeholders.
- Analyze project and program performance data and recommend process improvements to enhance efficiency and decision-making.
- Support change management and governance activities, including Change Control Board (CCB) and Project Review Board (PRB) processes.
- Provide PMO support for FedCiv BPO programs to ensure alignment with contractual requirements and program objectives.
- Develop and maintain project management plans, SOPs, templates, charters, job aids, and related process documentation.
- Support program operations through document management, asset tracking, reporting, dashboards, presentations, and narrative deliverables.
- Support cross-functional teams during transition-in and ongoing operations with PMO-related activities and coordination.
- Provide guidance and training on PMO processes, tools, and standards as needed.
- Support fulfillment of service levels, client deliverables, compliance expectations, and departmental reporting requirements.
- Perform additional leadership, administrative, and records management responsibilities as assigned.
Minimum Requirements
- Bachelor's degree in related field.
- 5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree
- Microsoft Office Suite, excel, word, power point, planner, loop
- SharePoint experience
- Smartsheet Schedules or MS Project
- Remote - occasional travel
- PMP Certificate
- 3-5 years of Federal Contact Center Contracting
- Agile Management
- Jira or similar agile tool
- Power Bi and Confluence a plus
Please note: For this position Maximus will provide equipment to use.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
- Minimum 5mpbs upload speed...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-07-07 09:40:44
-
Essential Duties and Responsibilities:
- Engage in outreach activities (phone calls, home visits, and community presentations) according to project protocols.
- Deliver individual and group outreach presentations to recipients and community members.
- Educate recipients about program offerings and enrollment options.
- Introduce managed care choices to recipients and aid in navigating health care and dental plans.
- Cultivate positive relationships with county staff, state agencies, community groups, and recipients.
- Input data directly into specified internal automated systems following project policies.
- Develop and sustain familiarity with the community, actively participating in local events, health fairs, and related activities as required.
- Support fellow team members in managing and completing daily tasks.
- Conduct face-to-face and/or virtual (telephonic) outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
- Assist clients with the enrollment/transfer/disenrollment process
- Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
- Assist Call Center Operations and other departments as determined by project management to meet business needs
- Regular member of a processing unit within the Outreach department:
EEU
Data Entry
Manual Notices
- Conduct shadowing / training activities with new hires
- Works in assigned special projects
- Maintain Certified Application Counselor CAC active certification
- Conduct Certified Application Counselor (CAC) tasks in select counties
- Maintain updated knowledge of the New York Medicaid Choice Project
- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
- Perform other duties as assigned by Management
Minimum Requirements
- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
- Prior work experience in customer service, data entry and/or data processing
- Experience working with MS office applications (Excel, PowerPoint & Word)
- Must be able and willing to travel and provide site coverage as needed
Preferred Requirements
- Some college or college degree
- Experience with New York Medicaid
- 2+ years of experience in customer service or related position
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines.
- Effectively manages multiple tasks and priorities under pressure, ensuring high-quality outcomes in a fast-paced environment.
Home Office Requirements for 1 to 2 weeks of remote training
-Candidates must have their own laptop/computer equipment with Windows 11 Operating System or MacOS 13 Ventura or higher.
- Private and secure workspace
-Reliable high-speed internet ser...
....Read more...
Type: Permanent Location: Ballston Spa, US-NY
Salary / Rate: Not Specified
Posted: 2026-07-07 09:40:43
-
Essential Duties and Responsibilities:
- Engage in outreach activities (phone calls, home visits, and community presentations) according to project protocols.
- Deliver individual and group outreach presentations to recipients and community members.
- Educate recipients about program offerings and enrollment options.
- Introduce managed care choices to recipients and aid in navigating health care and dental plans.
- Cultivate positive relationships with county staff, state agencies, community groups, and recipients.
- Input data directly into specified internal automated systems following project policies.
- Develop and sustain familiarity with the community, actively participating in local events, health fairs, and related activities as required.
- Support fellow team members in managing and completing daily tasks.
- Conduct face-to-face and/or virtual (telephonic) outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
- Assist clients with the enrollment/transfer/disenrollment process
- Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
- Assist Call Center Operations and other departments as determined by project management to meet business needs
- Regular member of a processing unit within the Outreach department:
EEU
Data Entry
Manual Notices
- Conduct shadowing / training activities with new hires
- Works in assigned special projects
- Maintain Certified Application Counselor CAC active certification
- Conduct Certified Application Counselor (CAC) tasks in select counties
- Maintain updated knowledge of the New York Medicaid Choice Project
- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
- Perform other duties as assigned by Management
Minimum Requirements
- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
- Prior work experience in customer service, data entry and/or data processing
- Experience working with MS office applications (Excel, PowerPoint & Word)
- Must be able and willing to travel and provide site coverage as needed
Preferred Requirements
- Some college or college degree
- Experience with New York Medicaid
- 2+ years of experience in customer service or related position
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines.
- Effectively manages multiple tasks and priorities under pressure, ensuring high-quality outcomes in a fast-paced environment.
Home Office Requirements for 1 to 2 weeks of remote training
-Candidates must have their own laptop/computer equipment with Windows 11 Operating System or MacOS 13 Ventura or higher.
- Private and secure workspace
-Reliable high-speed internet ser...
....Read more...
Type: Permanent Location: Plattsburgh, US-NY
Salary / Rate: Not Specified
Posted: 2026-07-07 09:40:42
-
Essential Duties and Responsibilities:
- Engage in outreach activities (phone calls, home visits, and community presentations) according to project protocols.
- Deliver individual and group outreach presentations to recipients and community members.
- Educate recipients about program offerings and enrollment options.
- Introduce managed care choices to recipients and aid in navigating health care and dental plans.
- Cultivate positive relationships with county staff, state agencies, community groups, and recipients.
- Input data directly into specified internal automated systems following project policies.
- Develop and sustain familiarity with the community, actively participating in local events, health fairs, and related activities as required.
- Support fellow team members in managing and completing daily tasks.
- Conduct face-to-face and/or virtual (telephonic) outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
- Assist clients with the enrollment/transfer/disenrollment process
- Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
- Assist Call Center Operations and other departments as determined by project management to meet business needs
- Regular member of a processing unit within the Outreach department:
EEU
Data Entry
Manual Notices
- Conduct shadowing / training activities with new hires
- Works in assigned special projects
- Maintain Certified Application Counselor CAC active certification
- Conduct Certified Application Counselor (CAC) tasks in select counties
- Maintain updated knowledge of the New York Medicaid Choice Project
- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
- Perform other duties as assigned by Management
Minimum Requirements
- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
- Prior work experience in customer service, data entry and/or data processing
- Experience working with MS office applications (Excel, PowerPoint & Word)
- Must be able and willing to travel and provide site coverage as needed
Preferred Requirements
- Some college or college degree
- Experience with New York Medicaid
- 2+ years of experience in customer service or related position
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines.
- Effectively manages multiple tasks and priorities under pressure, ensuring high-quality outcomes in a fast-paced environment.
Home Office Requirements for 1 to 2 weeks of remote training
-Candidates must have their own laptop/computer equipment with Windows 11 Operating System or MacOS 13 Ventura or higher.
- Private and secure workspace
-Reliable high-speed internet ser...
....Read more...
Type: Permanent Location: Lake George, US-NY
Salary / Rate: Not Specified
Posted: 2026-07-07 09:40:42
-
Essential Duties and Responsibilities:
- Receive, assess, and screen applications, proactively communicating with clients to collect any outstanding information.
- Validate and calculate income, assess eligibility, and manage case referrals.
- Engage regularly with program participants on a daily basis.
- Potentially educate clients on fundamental program services and eligibility prerequisites.
- Collaborate with clients to establish and attain program objectives, ensuring continuity of services and eligibility.
- Fulfill additional responsibilities as delegated by Management.
- Handles high volume of inbound calls daily, which are often back-to-back, during the scheduled work shift answer questions regarding the Medicaid, SNAP, and TANF programs.
- Apply State and/or federal eligibility rules for applicant/recipient information assessment.
- Verifies applicant/recipient data through system interfaces.
- Facilitates the fulfillment of caller requests regarding eligibility information via a One Call Resolution approach while maintaining professionalism and empathy.
- Communicates with applicants/recipients while researching and updating cases and documenting calls simultaneously.
- Educates callers on program services and eligibility requirements while demonstrating excellent communication and customer service skills.
- Serve as a liaison with customers regularly to meet program goals and maintain program services and eligibility, fostering positive working relationships.
- Verifies and enters applicant/recipient data into the State's eligibility system and prepares cases for disposition by State Eligibility Consultant.
- Processes cases and takes necessary action on missing information promptly.
- Meet Quality Assurance and performance metrics and stay updated on project and corporate policies.
- Identify and escalate risks to management.
- Attends all meetings and completes all trainings to stay informed on project/position updates.
- Fulfill all performance requirements associated with eligibility processes.
- Perform additional duties as assigned by management.
Minimum Requirements
- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
- Proven customer support or Client Service Representative experience strongly preferred.
- Ability to handle complex service inquiries via telephone.
- Strong critical thinking and problem-solving skills.
- Moderate difficulty assignments requiring judgment and issue resolution.
- Understanding of work implications and ability to recommend solutions.
- Accurate data entry (40 keystrokes/minute), strong interpersonal skills.
- Positive relationship-building with customers and state eligibility consultants.
- Attention to detail; excellent organizational, verbal, and written communication skills.
- Comfortable in a fast-paced, deadline-oriented environment.
- Capable of executing ma...
....Read more...
Type: Permanent Location: West Lafayette, US-IN
Salary / Rate: Not Specified
Posted: 2026-07-07 09:40:41
-
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Reliable transportation and valid automobile insurance
- Valid CA Driver's License
- Knowledge of the local community
- Willing and able to travel throughout counties as needed
- Fluency in threshold languages (English and Spanish)
- Six months of customer service experience
- Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred
- Experience working with low-income and diverse populations preferred
#CAHCO #LI-Onsite #CoreCSR #maxcorp
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be us...
....Read more...
Type: Permanent Location: Long Beach, US-CA
Salary / Rate: Not Specified
Posted: 2026-07-07 09:40:40
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as i...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-07-07 09:38:28
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as i...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-07-07 09:38:27
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as i...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-07-07 09:38:24
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as i...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-07-07 09:38:22
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as i...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-07-07 09:38:21
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as i...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-07-07 09:38:21
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as i...
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Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-07-07 09:38:20
