-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Miami, FL location.
You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
* Private work area and adequate power source
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Ser...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-07-22 08:31:04
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Miami, FL location.
You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
* Private work area and adequate power source
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Ser...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-07-22 08:31:04
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Miami, FL location.
You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
* Private work area and adequate power source
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Ser...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-07-22 08:31:03
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Miami, FL location.
You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
* Private work area and adequate power source
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Ser...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-07-22 08:31:03
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Miami, FL location.
You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
* Private work area and adequate power source
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Ser...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-07-22 08:31:02
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Miami, FL location.
You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
* Private work area and adequate power source
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Ser...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-07-22 08:31:01
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Miami, FL location.
You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
* Private work area and adequate power source
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Ser...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-07-22 08:31:01
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Miami, FL location.
You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
* Private work area and adequate power source
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Ser...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2025-07-22 08:31:00
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Miami, FL location.
You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
* Private work area and adequate power source
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Ser...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2025-07-22 08:31:00
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Miami, FL location.
You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
* Private work area and adequate power source
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Ser...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2025-07-22 08:30:59
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Miami, FL location.
You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
* Private work area and adequate power source
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Ser...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2025-07-22 08:30:58
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Miami, FL location.
You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
* Private work area and adequate power source
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Ser...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2025-07-22 08:30:58
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Miami, FL location.
You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
* Private work area and adequate power source
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Ser...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2025-07-22 08:30:57
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Miami, FL location.
You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
* Private work area and adequate power source
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Ser...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2025-07-22 08:30:57
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Miami, FL location.
You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
* Private work area and adequate power source
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Ser...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2025-07-22 08:30:56
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Miami, FL location.
You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
* Private work area and adequate power source
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Ser...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: Not Specified
Posted: 2025-07-22 08:30:56
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Miami, FL location.
You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
* Private work area and adequate power source
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Ser...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2025-07-22 08:30:55
-
Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! MINIMUM
* Proven supervisory experience
* Ability to read shelf tags
* Basic knowledge of computers
* Excellent oral/written communication skills
* Basic math skills (i.e., counting, addition, and subtraction)
* Self-directed, ability to execute projects with minimal supervision
DESIRED
* Any experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience
* Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
* Ensure team members are adhering to local, state and federal laws, food safety procedures an...
....Read more...
Type: Permanent Location: Sachse, US-TX
Salary / Rate: Not Specified
Posted: 2025-07-22 08:30:54
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Miami, FL location.
You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
* Private work area and adequate power source
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Ser...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2025-07-22 08:30:54
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Miami, FL location.
You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
* Private work area and adequate power source
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Ser...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2025-07-22 08:30:53
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Miami, FL location.
You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
* Private work area and adequate power source
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Ser...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2025-07-22 08:30:53
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Miami, FL location.
You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
* Private work area and adequate power source
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Ser...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2025-07-22 08:30:52
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Miami, FL location.
You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
* Private work area and adequate power source
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Ser...
....Read more...
Type: Permanent Location: Portland, US-OR
Salary / Rate: Not Specified
Posted: 2025-07-22 08:30:51
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Miami, FL location.
You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
* Private work area and adequate power source
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Ser...
....Read more...
Type: Permanent Location: Tulsa, US-OK
Salary / Rate: Not Specified
Posted: 2025-07-22 08:30:51
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8 hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.
This position is fully remote; however, you must reside within 75 miles from the Miami, FL location.
You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
* Private work area and adequate power source
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Ser...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2025-07-22 08:30:50
