Altera Digital Health
Associate Manager, Professional Services
Location: United States – Remote
About Altera Digital Health
At Altera Digital Health, we are transforming healthcare through innovative technology solutions that improve patient outcomes and empower healthcare professionals worldwide.
Our Professional Services team partners closely with clients to deliver successful implementations, optimize system performance, and maximize long-term value from our solutions.
We are seeking an experienced Associate Manager, Professional Services to help lead operational excellence, technical oversight, and organizational improvement initiatives across our Professional Services organization.
This role is ideal for a strong technical leader who thrives in fast-paced environments and is passionate about driving collaboration, innovation, accountability, and continuous improvement.
Key Responsibilities
* Lead organizational and operational improvement initiatives that foster a culture of accountability, collaboration, innovation, and technical excellence.
* Drive continuous improvement efforts to enhance delivery quality, operational efficiency, scalability, and team performance.
* Provide strategic oversight and leadership for technical teams, including database analysts, interface analysts, and SQL specialists.
* Evaluate workflows, project timelines, resource allocation, and delivery execution to ensure efficient and effective service delivery.
* Identify operational bottlenecks, execution gaps, and process inefficiencies, while implementing scalable solutions and best practices.
* Partner closely with senior leadership to align technical operations with broader organizational and business objectives.
* Lead and support complex cross-functional initiatives involving Professional Services, Product, Hosting/Cloud Services, and business stakeholders.
* Help drive accountability, execution discipline, and measurable outcomes across strategic programs and operational initiatives.
* Identify and implement new technologies, methodologies, tools, and process improvements to optimize team productivity and operational performance.
* Leverage operational data, reporting, and technical metrics to support forecasting, utilization management, resource planning, and decision-making.
* Recruit, mentor, and develop high-performing technical and operational talent.
* Provide ongoing coaching, career development support, and constructive performance feedback to team members.
* Foster a high-performance culture by recognizing strong contributors, addressing performance concerns proactively, and supporting employee growth and retention.
Required Qualifications
* Demonstrated experience leading operational, organizational, or cultural transformation initiatives within a technical environment.
* Background in healthcare IT, digital health, SaaS, or another regulated technology...
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Type: Permanent Location: Sacramento, US-CA
Salary / Rate: 117163
Posted: 2026-06-10 08:23:17
Responsibilities
* Applies detailed knowledge of Altera’s products and solutions, including Paragon, within specific domains, functional, or specialty areas to implement and support Altera software at client sites
* Collaborates across Altera teams to help deliver client solutions and successful project outcomes
* Performs all project workplan tasks for assigned role in accordance with contracted project scope
* Performs system configuration tasks and provides system configuration consultation to clients
* Provides workflow consultation and guidance in line with Altera recommendations and best practices
* Identifies, resolves, and/or appropriately escalates system and workflow issues that arise throughout an implementation project
* Provides activation and go-live support
* Meets or exceeds utilization targets set by the organization
* Sets appropriate expectations with clients and manages them throughout the project lifecycle
* Executes all tasks related to a contracted project role independently, with limited support or mentorship as needed
* Provides feedback to appropriate internal organizational groups on software and methodology improvements
* Facilitates the process of defining client expectations by asking key questions that help clients identify and articulate their needs
* Build trust by communicating effectively with clients regarding issues, concerns, and recommendations
* Develops and presents recommendations that address key client objectives
Qualifications
Academic and Professional Qualifications
* Bachelor’s Degree or equivalent work-related experience
Experience
* 4–7 years of relevant work experience
* Advanced knowledge of Altera solutions and Paragon products preferred
* Experience with software implementation, workflow consulting, system configuration, and client support
Travel Requirements
* International travel may be required
* Up to 80% travel may be required
Working Arrangements
* Standard work week or as defined by assignment requirements
* Primarily working in a standard office environment or remotely
* May require after-hours, on-call support, and/or holiday coverage
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Type: Permanent Location: Raleigh, US-NC
Salary / Rate: 62405
Posted: 2026-06-10 08:23:10
