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What You'll Do
* Learn the product delivery life cycle and how to monitor documentation progress within it
* Write and edit user-facing documentation, including user guides, technical reference guides, and release notes
* Collaborate with software developers, solution/product managers, and support and services teams to gather technical information and keep documents accurate and up to date
* Help maintain and organize our documentation site/knowledge base in ClickHelp
* Review and edit content for clarity, consistency, grammar, and adherence to our style standards
* Use AI/LLM tools to generate first-draft content from source materials (such as specs, support tickets, and transcripts), then edit, fact-check, and fill in gaps to produce polished, accurate documentation
* Incorporate feedback from user testing, support tickets, and customer questions to improve existing content
* Contribute to larger documentation projects such as content audits, migrations, or restructuring efforts
What We're Looking For
* 1–2 years of experience in technical writing, content writing, or a related field (internships and academic experience count)
* Strong writing, editing, and proofreading skills, with an eye for clarity and consistency
* Ability to break down complex or technical information into simple, user-friendly language
* Comfort working with tools like ClickHelp, Markdown, Confluence, or similar documentation platforms
* Good organizational skills and ability to manage multiple projects/deadlines
* Curiosity and willingness to learn new technical concepts and tools
* Bachelor's degree in English, Communications, Technical Writing, Computer Science, or a related field or equivalent practical experience
Nice to Have
* Familiarity with software development concepts or SaaS products
* Basic understanding of HTML/CSS with the ability to view and understand underlying HTML source code
* Experience with generating and manipulating screenshots and diagrams
* Exposure to an industry-recognized style guide, such as the Microsoft Style Guide
Why Join Us
* Fully remote team with flexible working hours
* Mentorship and growth opportunities within a supportive team
* Opportunity to shape how customers experience and understand our product
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Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: 55398
Posted: 2026-10-04 09:29:05
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Report Developer
Altera Digital Health - On-site Long Island
About Us
At Altera Digital Health, we’re focused on improving how healthcare works through practical, scalable technology.
Our Managed Services team supports hospitals and health systems by keeping critical systems running smoothly, solving issues quickly, and making sure clinicians can focus on patient care instead of IT problems.
We work closely with our clients as an extension of their team, combining technical expertise with a hands-on, service-first approach.
It’s fast-paced, collaborative, and centered on delivering reliable outcomes that make a real difference in healthcare every day.
The Report Developer will examine and evaluate requirements to build reports for various business needs.
Provides support to clients and resolves technical problems by analyzing report logic and applying critical thinking skills.
Job Responsibilities
* Develop stored procedures, build reports and data extracts that meet client requirements
* Provides solutions that are in line with established plans and standards for the product
* Interacts with clinicians and other end users to understand and document business requirements for reports and extracts
* Liaises with business analysts, developers and testing teams for content input and document reviews to ensure that product functionality is well documented and tested appropriately.
* Responsible for change management including activation and backout plans
* Maintains written technical documentation detailing the contents and purpose of each report
* Documents deliverable(s) for projects and provide timely and accurate reporting of status
* Provides on-call support, analyzes and troubleshoots production related issues
* Provides on-site support during activations
* Works directly with clients on reporting needs that require overall product knowledge
* Provides peer review support to work produced by others, confirming use of relevant coding standards
* Maintains report code to enhance functionality and improve efficiency as well as replace obsolete code
* Suggests and implements procedural enhancements and code optimizations
* Proactively understands changes to project scope and making relevant changes to stored procedures and report code
Role Requirements
* Ability to code, maintain, and troubleshoot Medical Logic Modules (MLM) is preferred.
* Bachelor’s degree preferred
* 2-4 years’ relevant work experience
* Experience in a similar digital healthcare environment would be an advantage
* 2-4 years’ experience in providing technical support and maintenance in assigned product
Knowledge, Skills and Abilities
* Ability to build stored procedures and functions
* Relational Database concepts and fundamentals
* Microsoft SQL Server, Reporting and Integration Services
* Ability to interpret business needs into report solution...
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Type: Permanent Location: East Meadow, US-NY
Salary / Rate: 96028
Posted: 2026-09-30 10:18:41
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We are seeking an enthusiastic Associate System Engineer from within our team to join our operations and client services function.
This is a great opportunity to grow your technical foundation, work closely with clients, and contribute to a high-performing 24×7 support team.
What You Will Do
• Support a 24×7 operational environment across rotational shifts, ensuring consistent service delivery.
• Handle Level 1 analysis, troubleshooting, and resolution of application and infrastructure incidents.
• Conduct recording reviews to assess user experience and gauge service impact.
• Collect application logs and escalate cases to the Development team with clear context.
• Deliver a premium client experience — tracking open issues, coordinating responses, and helping clients resolve problems efficiently.
• Contribute to weekly/monthly client read-outs and progress presentations.
• Identify and help drive issue/bug remediation to resolution across the client base.
• Maintain an up-to-date log of known issues and fixes, supporting consistent resolution outcomes.
• Author and maintain technical and operational procedure documentation.
• Participate in daily/weekly technical and leadership calls, keeping stakeholders informed on progress.
• Build positive, professional relationships with customers and teammates.
What We Are Looking For
• 1+ year of experience in proactive support and infrastructure/application monitoring.
• Familiarity with Global Command Center, Service Desk, or Frontline Monitoring operations.
• Commitment to following team, account, and client policies and procedures.
• Exposure to Application/Infrastructure Monitoring tools and solutions.
• Experience with Windows Server environments, .NET-based application support, IIS, worker processes, Web.config, and Event Logs.
• Basic understanding of networking and Azure Monitoring.
• Intermediate SQL skills — including SQL Jobs, queries, blocking scenarios, and Always On configuration.
• Experience with ITSM platforms such as ServiceNow or equivalent Service Desk tools.
• Basic knowledge of ITIL framework (V3.0 Foundation certification is an advantage).
• Ability to present data clearly using Power BI, Excel pivot tables, and charts.
• Good command of written and verbal English; international support experience (US or Europe preferred).
Nice to Have
• Exposure to healthcare-related applications or patient care environments.
• Familiarity with Azure cloud environments.
Qualifications
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant IT certification(s) are a plus.
• Strong interpersonal and communication skills — written and verbal — with a customer-first approach.
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 213781
Posted: 2026-09-25 10:50:43
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Account Services Representative Established Overland Park Company within the Collegiate Bookstore Market is looking to add to our Account Services Team.
Experience in this market is highly desirable, but not a necessity.
This fun, fast paced environment is looking for hardworking and energetic people to join our team! We are seeking the right individual, to provide the highest quality of account services to external and internal customers, including but not limited to buyers, sales representatives, production artists, licensing and the merchandising teams.
Responsibilities Assist customers and reps in answering order status questions, resolve issues with art, or other related order issuesSet up business partners, graphic numbers and assist entering orders in the SAP database when neededIssue credits when neededHandle return authorization and damaged goods inquiresCoordinate with the art department to determine best graphic to meet the customers needsWork directly with the Licensing Team involving copy art and licensing approvals
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Type: Permanent Location: Overland Park, US-KS
Salary / Rate: Not Specified
Posted: 2026-09-25 09:41:01
