Associate Technical Writer

What You'll Do


* Learn the product delivery life cycle and how to monitor documentation progress within it


* Write and edit user-facing documentation, including user guides, technical reference guides, and release notes


* Collaborate with software developers, solution/product managers, and support and services teams to gather technical information and keep documents accurate and up to date


* Help maintain and organize our documentation site/knowledge base in ClickHelp


* Review and edit content for clarity, consistency, grammar, and adherence to our style standards


* Use AI/LLM tools to generate first-draft content from source materials (such as specs, support tickets, and transcripts), then edit, fact-check, and fill in gaps to produce polished, accurate documentation


* Incorporate feedback from user testing, support tickets, and customer questions to improve existing content


* Contribute to larger documentation projects such as content audits, migrations, or restructuring efforts

What We're Looking For


* 1–2 years of experience in technical writing, content writing, or a related field (internships and academic experience count)


* Strong writing, editing, and proofreading skills, with an eye for clarity and consistency


* Ability to break down complex or technical information into simple, user-friendly language


* Comfort working with tools like ClickHelp, Markdown, Confluence, or similar documentation platforms


* Good organizational skills and ability to manage multiple projects/deadlines


* Curiosity and willingness to learn new technical concepts and tools


* Bachelor's degree in English, Communications, Technical Writing, Computer Science, or a related field or equivalent practical experience

Nice to Have


* Familiarity with software development concepts or SaaS products


* Basic understanding of HTML/CSS with the ability to view and understand underlying HTML source code


* Experience with generating and manipulating screenshots and diagrams


* Exposure to an industry-recognized style guide, such as the Microsoft Style Guide

Why Join Us


* Fully remote team with flexible working hours


* Mentorship and growth opportunities within a supportive team


* Opportunity to shape how customers experience and understand our product