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Arrowhead Promotion is seeking dedicated Inbound Customer Service Representatives in the state of Minnesota to join our team.If you excel at providing exceptional service and assistance over the phone, we want you! Enjoy a consistent schedule of 40 hours per week, attractive benefits within 90 days of employment, and the flexibility to work either remotely or onsite.
Position Highlights Location: Minnesota (candidates from the Grand Rapids area preferred) Work Schedule: 40 hours/week, with various shifts available Compensation: $15/hour, with pay increases as you progress in the role Fluency in French or Spanish is a plus Responsibilities As an Inbound Customer Service Representative, you will be trained to handle a variety of tasks, including: Assisting customers with web/phone orders, program registration, and order/rebate inquiries Providing product information Addressing general customer service inquiries in a friendly and professional manner Requirements To thrive in this role, you should possess the following skills and qualifications: Excellent communication and problem-solving abilities Detail-oriented and highly accurate in your work Ability to multitask and support other departments as needed Pleasant voice, good grammar, and strong writing skills Typing speed of 25-30 WPM Capability to handle 40-60 calls per day with efficiency Ability to be available for taking calls for 80% of your day.
Proficiency in basic computer knowledge and skills Tactful handling and de-escalation of stressful situations Adaptability in a dynamic environment Adherence to policies and confidentiality requirements regarding Personally Identifiable Information (PII) Consistent attendance record Preferred Qualifications High school diploma or general education degree (GED) Previous related experience and/or training, or an equivalent combination Shift Requirements Our current needs include the following shifts: 10:30 am - 7:00 pm CST, Monday Thursday, 9:00am - 5:00pm CST Saturdays Training schedule for the first two weeks will be 8:00am - 4:30pm CST, Monday - Friday.
Once training is complete the employee will begin their permanent schedule.
Remote Work Remote work is available for candidates whose internet service speeds consistently meet a minimum of 30 Mbps download and upload.
Work computers can be supplied.
If you are a personable, professional, and customer-oriented individual with good people skills, we invite you to apply for this opportunity as an Inbound Customer Service Representative at Arrowhead Promotion and Fulfillment Co.
Join our team and grow your career with us! Equal Opportunity Employer Statement Arrowhead Promotion and Fulfillment Co.
is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all qualified applicants, regardless of background.
....Read more...
Type: Permanent Location: Grand Rapids, US-MN
Salary / Rate: Not Specified
Posted: 2026-09-04 10:17:02
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Arrowhead Promotion is seeking dedicated Inbound Customer Service Representatives in the state of Texas to join our Southern Region team.
If you excel at providing exceptional service and assistance over the phone, we want you! Enjoy a consistent schedule of 40 hours per week, attractive benefits within 90 days of employment, and the flexibility to work either remotely or onsite.
Position Highlights Location: Texas Work Schedule: 40 hours/week, with various shifts available Compensation: $15/hour, with pay increases as you progress in the role Fluency in French or Spanish is a plus Responsibilities As an Inbound Customer Service Representative, you will be trained to handle a variety of tasks, including: Assisting customers with web/phone orders, program registration, and order/rebate inquiries Providing product information Addressing general customer service inquiries in a friendly and professional manner Requirements To thrive in this role, you should possess the following skills and qualifications: Excellent communication and problem-solving abilities Detail-oriented and highly accurate in your work Ability to multitask and support other departments as needed Pleasant voice, good grammar, and strong writing skills Typing speed of 25-30 WPM Capability to handle 40-60 calls per day with efficiency Ability to be available for taking calls for 80% of your day.
Proficiency in basic computer knowledge and skills Tactful handling and de-escalation of stressful situations Adaptability in a dynamic environment Adherence to policies and confidentiality requirements regarding Personally Identifiable Information (PII) Consistent attendance record Preferred Qualifications High school diploma or general education degree (GED) Previous related experience and/or training, or an equivalent combination Shift Requirements Our current needs include the following shifts: 10:30 am - 7:00 pm CST, Monday Thursday, 9:00am - 5:00pm CST Saturdays Training schedule for the first two weeks will be 8:00am - 4:30pm CST, Monday - Friday.
Once training is complete the employee will begin their permanent schedule.
Remote Work Remote work is available for candidates whose internet service speeds consistently meet a minimum of 30 Mbps download and upload.
Work computers can be supplied.
If you are a personable, professional, and customer-oriented individual with good people skills, we invite you to apply for this opportunity as an Inbound Customer Service Representative at Arrowhead Promotion and Fulfillment Co.
Join our team and grow your career with us! Equal Opportunity Employer Statement Arrowhead Promotion and Fulfillment Co.
is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all qualified applicants, regardless of background.
....Read more...
Type: Permanent Location: Grand Rapids, US-MN
Salary / Rate: Not Specified
Posted: 2026-09-04 10:17:00
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The Customer Service Representative is responsible for handling customer inquiries regarding purchase, delivery, and use of medical equipment.
Answering inbound calls for patients, caregivers, and healthcare providers to address questions regarding HME products, pricing, availability, and delivery options.
Completes referral process at initial intake.
Accurately processes customer orders, including patient information, equipment selection, delivery address, and billing details.
Educates patients and caregivers on the proper use and care of their HME equipment, including safety guidelines.
Meets with patients and caregivers prior to hospital discharge to assess and discuss their durable medical equipment (DME) needs, review available equipment options, and coordinate equipment delivery or fulfillment as appropriate.
Collaborates with hospital staff, healthcare providers, patients, and caregivers to ensure identified DME needs are addressed prior to discharge and that patients receive appropriate education regarding their equipment.
Maintains accurate customer records, including order details, insurance information, and any relevant communications logs.
Ensures accurate and complete documentation that meets ACHC, CMS, and payer requirements, including medical necessity, equipment logs, and patient teaching records.
Adheres to all relevant healthcare regulations, including Medicare and Medicaid guidelines, regarding HME ordering and billing.
Provides customer service and support in a hospital-based environment while maintaining a professional, patient-focused approach.
The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job.
The incumbents may be requested to perform job-related tasks other than those stated in this description.
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Type: Permanent Location: Franklin, US-IN
Salary / Rate: Not Specified
Posted: 2026-09-04 10:02:34
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The Customer Service Supervisor shall be responsible for the day-to-day management of customer service process via one-on-one supervision of Customer Service Specialists.
The nature of this position requires direct contact with customers and with company staff who support the ordering, delivery, billing and customer satisfaction process.
Type: Permanent Location: Grove City, US-OH
Salary / Rate: Not Specified
Posted: 2026-09-04 09:57:10
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Workdays: Monday - Friday Work Schedule:11:30 am 8:00 pm PRIMARY FUNCTION: The Customer Service Specialist is responsible for receiving, processing, and recording customer orders.
This position requires contact with customers and with company staff who support the ordering, delivery, and billing process.
RESPONSIBILITIES: Responds to customer inquiries by telephone, fax, and e-mail to provide problem resolution.Resolves routine and basic problems and communicates solution or requested information to the customer.Analyzes customer's service needs and refers to other service or technical departments for follow up as needed.Utilizes a customer relationship application or database to record activities and research product information.Actively participates in cross functional teams, including but not limited to: Live Chat, Web Order Entry, EDI, Wholesale, and Government.
Teams are subject to change based on business needs.When in contact with customers this position is required to cross sell and up sell in order to expand sales to support the growth of the company Has gained proficiency in multiples competencies relevant to the job.
Must have a positive attitude and be a team player.
Must be able and willing to adapt to changes within the job and department/company.
Time Management - Organizes and plans for the use of paid time-off.
Dependability - Arrives to work at regularly scheduled time.
Must have an entry or moderate level understanding of general aspects of the job.
Maintains consistent high level of inbound and outbound calls as defined by management Performs Other Duties as Assigned
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Type: Permanent Location: Grove City, US-OH
Salary / Rate: Not Specified
Posted: 2026-09-04 09:46:33
