Senior Customer Program Manager

Your Job

We are seeking a dynamic and proactive Senior Customer Program Manager that will serve as the primary customer-facing program owner for strategic Datacenter customers.

This role is responsible for collecting information from cross-functional teams about key projects, events and action items and communicates proactively to sales and assigned customers.

The Customer Program Manager interacts with the customer, sales, engineering, project management, product management, operations and leadership team daily.

The successful candidate will proactively deliver updates, hold internal global teams accountable and enable PSBU's strategic business objectives.

Our Team

Molex is a leading global supplier of innovative solutions that create value for our customers and society.

We are committed to improving people's lives and making the world a better place.

We are growing our Power & Signal Business Unit (PSBU) and increasing our focus on High Power Solutions.

What You Will Do


* Serve as the primary customer-facing program manager for assigned Hyperscale Datacenter account, delivering end to end ownership for critical program delivery.


* Develop and maintain accurate customer-facing documentation, schedules, trackers, presentations, and action logs.


* Communicate program status, milestones, risks, dependencies, and mitigation plans clearly and promptly to customer, sales and other internal stakeholders.


* Drive closure of action items and hold cross-functional stakeholders accountable for commitments.


* Build strong relationships and trust with stakeholders across Sales, Product Management, Engineering, Operations and Sourcing.


* Engage in the new product development process for new opportunities, partnering with product management, engineering and project management teams to achieve key customer development milestones.


* Maintain accurate program pipeline value and production start dates alongside sales and commercial product teams.


* Align with NPI teams and project management to deliver production capacity plans, ramp up schedules and raw material readiness to the customer.


* Manage high visibility escalations about execution and risk mitigation with BU and operations leadership.


* Apply sufficient technical understanding to support real-time customer discussions and build trust with customers.


* Create and communicate executive summaries to leadership as required.

Critical Success Factors


* Strong customer-facing presence and communication skills.


* Proactive ownership and ability to manage high visibility escalations.


* Ability to lead internal alignment meetings with cross- functional teams globally.


* Effective follow-up and action-item management.


* Capability to influence stakeholders without direct authority.

Who You Are (Basic Qualifications)


* Bachelor's degree in a business or technical discipline such as engineering


* 5+ years' sales or pro...