Service Advisor

The Service Advisor is a technically skilled, customer-focused professional responsible for providing hands-on technical support, troubleshooting, and service solutions to IPM customers.

Essential Functions: Provide assistance to customers related to the use, maintenance, or repair of equipment.Troubleshoot errors, diagnose problems, and communicate repair process.Provide technical recommendations and solutions to address customer equipment challenges.Identify opportunities to expand IPM's service business through preventative maintenance programs, equipment upgrades, replacement parts, controls improvements, and other value-added services.Collaborate with IPM field service technicians, controls engineers, and other technical resources to resolve complex equipment issues.Stay informed of industry trends and analyzes opportunities for upsells and add-ons for preventative maintenance packages.Other duties as assigned.

Qualifications: Strong mechanical aptitude for troubleshooting and parts identification.Ability to communicate technical concepts and recommendations effectively to customers.Working knowledge of PLC programming, including the ability to read, interpret, and modify PLC code.Computer skills; MS Office Suite, AutoCAD Electrical, and CRM systems.

Educational Requirements: Associate degree or bachelors degree, or a related field or equivalent work experience Physical Requirements: Ability to move up to 50 poundsCapacity to stand for long hours and bend or crouch.Constant movement and use of limbs; bending, lifting, twisting, crawling for extended periods of time.

Professional Certifications: None required Travel Requirements: Up to 75% - 85% travel required Core Principles: Unwavering Integrity We refuse to compromise our ethics and high professional standards in order to achieve desired outcomes.

- We do what is right.

- We treat others the way we wish to be treated.

- We do nothing to betray a confidence, stretch the truth, or mislead others.

- If we are unable to honor a commitment we promptly inform those affected.

- We accept responsibility and apologize if we erode trust.

- Our words are constructive, respectful, and supportive of others and our company.

- We freely share ideas and opinions, and deal with differences professionally.

- We do not compromise the safety or well-being of others or ourselves.

Servants Heart We possess a never-ending desire to serve and support others.

- We understand that our work must satisfy our customers expectations for quality and value.

- We are polite, respectful, and show great consideration for others time and needs.

- Every opportunity to serve a customer is met with our can-do attitude, empathy, and humility.

- We seek first to understand before attempting to be understood.

- We provide timely responses to customer requests.

- Our friendliness and initiative make it easy for customers to work with us.

- With great urgency we take definitive action to remedy unmet expectations.

- We look for ...