RFH Clinic Receptionist

Schedule: 36 hours per week, one day off per week, may include one evening of Same Day Clinic shift, rotating weekend coverage, approximately every 12th weekend.

Location: Majority of time in Manchester clinic.

Fridays in the Winthrop Clinic.

This position is responsible for helping the patient feel welcomed to Regional Family Health and maintaining accurate and complete patient accounts based on departmental protocol, policies and procedures, to include but not limited to scheduling, registration, check-out functions and managing incoming calls.

Promote and maintain excellence in patient serviceFacilitate the smooth flow of patients through timely and effective communication to patients and other RFH team membersGreet patients and visitors and provide courteous, caring and professional assistance to all individuals contacting the officeAnswer the telephone, screen and route all incoming telephone calls to the appropriate staff member or take messages according to office policy and procedureSchedule, cancel and reschedule patient appointments according to office procedures.Register patients, correcting as necessary all patient demographic and insurance dataGather, verify and enter demographic information and scan insurance information into the computer on new and established patients necessary for completion of medical record information and insurance claim processing at each patient visitCheck-out patient, collect payments and record transactionRespond to patients questions regarding their account balance and refer patients to the Billing Department for payment sources for uninsured patients and other billing questionsMaintain cash drawerMaintain compliance with CLIA, OSHA, Safety and Risk Management guidelines and Rural Health Clinic guidelines.Assist with departmental coverage as requestedProvide relief for RFH Clinic Receptionists in satellite clinicsRoute internal and external mail, and other items, appropriately throughout clinic systemPerform other duties as requested by RFH Clinic Receptionist Manager to facilitate the smooth and effective operations of the office