Airfreight Import Team Leader

Who is DHL Global Forwarding?

DHL Global Forwarding (DGF) is part of the DHL Group.

While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites.

As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight.

You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours.

Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder (CIF).
 

Our Values

Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.

We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered.

In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.
 

Role Overview

As an Airfreight Import Team Leader, you will lead the day-to-day management of air import operations, ensuring shipments are handled efficiently, compliantly and in line with customer expectations.

Working closely with customers, carriers, overseas offices and internal stakeholders, you will oversee customs processes, coordinate shipment planning and support the delivery of exceptional service.

You will act as a key point of expertise for HMRC customs procedures and freight forwarding operations, while driving performance, compliance and continuous improvement across the team.

This is an excellent opportunity for an experienced airfreight professional with strong leadership, communication, and customer relationship management skills.
 

Key Responsibilities:


* Adhere to Customs Compliance procedures and documentation


* Manage and Build Customer Relationships


* Complete retrospective Customs compliance actions


* Customs entry for Specialist License movements


* Ensure the Job File is fully and accurately completed reflecting all commercially relevant information and services provided


* Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise


* Liaise directly with DGF departments on shipment planning and coordination


* Liaise directly with DGF Transport & Warehouse teams on shipment planning and coordination


* Liaise directly with overseas offices on shipment planning and coordination


* Maintain and update DfT compliance


* M...