IT Field Technician I

Rockland Trust is a full-service commercial bank and financial services company committed to helping our neighbors reach their financial goals.

Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision making, and community impact.

With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank.

Our long-standing philosophy, Where Each Relationship Matters®, guides how we work with our customers, colleagues, and communities every day.

At Rockland Trust, our employees are at the heart of our success.

We foster a collaborative, inclusive, and values driven culture that encourages professional growth, innovation, and work life balance.

We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, long-term careers.

IT Field Technician role with a strong focus on infrastructure support, networking, telecommunications, and field operations.

Role Summary

The position is responsible for but not limited to installing, maintaining, and troubleshooting IT infrastructure across branch and data center environments.

The technician serves as a hands-on resource for network, telecom, desktop, and server support while ensuring high customer satisfaction and service availability.

Primary Responsibilities


* Install and support: 
+ Server racks and UPS equipment
+ Desktops , laptops, switches and routers
+ Phones and telecommunications equipment


* Responding to incidents affecting service availability.


* Perform hardware repairs and support activities directed by the IT support organization.


* Serve as a primary contact for IT and Telecommunications-related issues.


* Participate in: 
+ Scheduled maintenance
+ Branch renovations


* Maintain compliance with applicable laws, regulations, and company policies.

Technical Requirements

Networking


* Understanding of TCP/IP networking.


* 1-3 years of networking experience (banking experience preferred).


* Familiarity with network management and automation concepts.

Infrastructure


* Hands-on experience with: 
+ Routers
+ Switches
+ Media servers
+ Telephone systems
+ Desktop/server connectivity

Software


* Microsoft Word


* Excel


* PowerPoint


* Visio


* Outlook


* Ivanti

Backup Responsibilities

The role serves as support for:


* Network Analyst


* Telecom Analyst


* Desktop Support Analyst


* Server Analyst

Physical & Travel Requirements


* Lift and move equipment up to 40 lbs.


* Frequent bending, lifting, reaching, and stretching.


* Stand, walk, drive, and travel ...