Director of Fraud Prevention

Rockland Trust is a full-service commercial bank and financial services company committed to helping our neighbors reach their financial goals.

Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision making, and community impact.

With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank.

Our long-standing philosophy, Where Each Relationship Matters®, guides how we work with our customers, colleagues, and communities every day.

At Rockland Trust, our employees are at the heart of our success.

We foster a collaborative, inclusive, and values driven culture that encourages professional growth, innovation, and work life balance.

We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, long-term careers.

About the Role 

We are seeking a strategic and innovative Director of Fraud Prevention to lead our enterprise fraud prevention and detection program.

In this role, you will be responsible for protecting our customers and the bank by driving forward-thinking fraud strategies across all channels, with a strong emphasis on AI-driven detection, customer experience, and regulatory compliance. 

You’ll play a critical leadership role in shaping how we prevent, detect, and respond to fraud (ensuring alignment with key regulations such as Regulation E (Reg E) and consumer protection standards) while leveraging advanced analytics and emerging technologies. 

What You’ll Do 

Lead Fraud Strategy & Innovation 

• Define and execute a modern fraud strategy across digital banking, payments, and customer channels 

• Stay ahead of evolving fraud trends (e.g., account takeover, authorized push payment fraud, social engineering scams) 

• Act as a trusted advisor to senior leadership on fraud risk, performance, and emerging threats 

Fraud Detection 

• Lead the adoption and optimization of AI and machine learning models for fraud detection and prevention 

• Oversee real-time transaction monitoring across ACH, wires, cards, and digital payments 

• Partner with data science and technology teams to continuously improve detection accuracy and reduce false positives 

• Ensure responsible use of AI, including model transparency, governance, and performance monitoring 

• Use data and dashboards to continuously refine fraud strategies 

Champion Consumer Protection & Regulatory Excellence 

• Ensure compliance with Regulation E (Reg E), including dispute resolution, investigation timelines, and customer reimbursement 

• Promote fair and transparent customer treatment aligned with consumer protection and UDAAP principles 

• Oversee fraud claims handling, including pr...