Manager, Revenue Cycle

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As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

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Time Type:
Full time

Department:
Patient Accounts

All Locations:
300 Ocean Avenue – Revere

Position Summary:
The Revenue Cycle Manager provides oversight of billing, accounts receivable, collections, denials, and payer compliance for the Patient Accounts Department.

The role ensures accurate and timely claim processing, effective Epic workflow optimization, and the management of staff and vendor resources.

The manager partners with organizational leadership and Patient Accounts management to drive compliance, operational efficiency, and sustainable cash flow performance.


* Direct the daily operations of the accounts receivable team, including supervision, training, and performance management of staff.


* Oversee outsourced vendor relationships supporting AR follow-up, self-pay collections, and call center services.


* Establish department goals, productivity standards, and training protocols, ensuring compliance with payer and regulatory requirements.


* Ensure accurate and timely billing across all payer lines, including claim submission, edits, denials, write-offs, reconciliations, and appeals.


* Prepare and analyze AR performance reports, including aging, payer trends, and denial outcomes.


* Collaborate with revenue analytics staff to develop dashboards and monitor key performance indicators.


* Partner with coding education and performance staff to address documentation-related denials.


* Collaborate with revenue control to ensure accuracy in posting, reconciliation, and audit preparation.


* Engage with IT and Informatics on Epic work queue optimization, automation, and system enhancements.


* Serve as the organizational resource and subject matter expert for Epic revenue cycle workflows.


* Act as a subject matter expert for payer regulations, policies, and processes including Massachusetts Medicaid, Health Safety Net, Medicare, and other contracted NeighborHealth payers.


* Serve as liaison for patient and payer escalations, contract compliance issues, and revenue recovery ...