Director, Global Repair Center Operations

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Customer Management

Job Sub Function:
Customer Service Operations

Job Category:
People Leader

All Job Posting Locations:
Cincinnati, Ohio, United States of America, Santa Clara, California, United States of America

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech

About the Opportunity

We are seeking an accomplished global operations leader to build and lead a connected global repair center network for a sophisticated robotic-assisted surgical platform.

This high-impact role will define the global strategy, operating model, capabilities and performance system required to reduce repair cycle time, maximize the availability of field-replaceable units (FRUs) and service parts, and support a growing global installed base.

The Director will have end-to-end responsibility for global repair center strategy and operational performance, partnering across Service Engineering, Quality, Supply Chain, Technical Support, Field Service and regional teams.

The role requires a builder who can establish clear accountability, influence across a complex global matrix and translate strategy into measurable results.

What You Will Do

Build and execute the global repair center strategy

• Define and implement the global repair center strategy, including network design, regional capabilities, governance, decision rights and a multiyear roadmap.

• Create and scale a common operating model across the United States, APAC and EMEA, while enabling appropriate regional execution.

• Develop capacity, capability, workforce and capital plans aligned with commercialization, geographic expansion and installed-base growth.

• Lead regional repair center leaders and build high-performing teams with the technical, quality and operational capabilities required for complex surgical robotics support.

• Establish clear roles, ownership and handoffs across repair center operations, Service Enginee...