Front Office Nights Team Member

voco Grand Central Hotel are looking for our next Front Office Night Team Member to join us in creating a warm voco welcome for our guests!

Our locally curated voco Grand Central stands strong in Glasgow’s city centre, bringing together un-stuffy service and a warm Glasgow welcome to our business and leisure guests alike.

Holding the biggest ballroom in Scotland with natural light and our iconic award-winning Champagne Central Bar, our Hotel is full of over 140 years of culture, history and story-telling with our relaxing spaces for guests to enjoy. 

At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire.

We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression.

With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish. 

As a Front Office Nights Team Member, your duties and responsibilities will be checking in and out our guests, dealing with any queries or complaints, welcoming our guests to the city and interacting with them to encourage them to join our loyalty program.

 You will be setting up breakfast, getting the hotel ready for the next day along with doing fire walks etc.

You will also be a key part of our guests’ overall stay, providing special experiences and recognising our loyal IHG One Rewards members.

 

We are looking for someone who has… 


* Availability to work a 4-on-4-off shift pattern, with shifts varying between 21:30–08:30 and 20:30–07:30.

A flexible approach to working hours is essential to meet the operational needs of the business.


* Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5

* Hotel is beneficial 


* Confident working on Hotel systems, experience working with Opera specifically is a big plus 


* An un-stuffy, thoughtful approach to service.

You will be someone who enjoys showcasing your personality and your ability to be a host to our guests, providing them with a laid-back stay 


* An interest in our environment and sustainability – we are characterised by innovation and finding ways to become more sustainable 


* Overall, ready to work in our voco team and provide our guests with a warm Glasgow welcome!

Being a host at voco, we offer you the following benefits…


* Financial security - £13.16 per hour (£27,372.80 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, and enhanced sick pay! Plus, Tronc paid monthly if in eligible role.

Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.


* Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.


* Colleague perks - worldwide discounted room rates and discount...