Inside Sales Support Representative

About the Role

We are looking for a dynamic and customer-focused professional to join our Inside Sales team.

In this role, you will partner with a Sales Manager and help manage a portfolio of accounts across diverse geographies and customer segments, driving sales growth and delivering exceptional customer experiences through virtual engagement.

What will you do?



* Customer Relationship Management: Build and maintain strong, long-term relationships with assigned accounts, ensuring consistent engagement and satisfaction.


* Sales Execution & Support: Execute strategic sales actions, prepare quotes, process orders, and manage customer data using CRM tools like Salesforce and HubSpot.


* Lead Qualification & Engagement: Respond to inbound inquiries, qualify leads, and support external sales teams by scheduling meetings, demos, and site visits.


* Technical Expertise: Understand and communicate the value of data center cooling solutions, including CDUs, liquid-to-air, and refrigerant-based systems.

Interpret basic cooling requirements such as BTU loads and flow rates.


* Sales Process Coordination: Support the full sales cycle from inquiry to purchase order, coordinating with engineering, logistics, and channel partners to ensure timely delivery.


* Performance Monitoring: Track account performance, pipeline progress, and sales metrics to identify trends and opportunities.


* Cross-functional Collaboration: Partner with marketing, applications engineering, and service teams to deliver tailored solutions and relay customer feedback for continuous improvement.

Who do you report to?

You will report directly to the VP of Sales.

This role is an onsite position.

You are required to report to the Lancaster, NY office 5 days a week and up to 25% travel a year.

Required Qualifications



* Bachelor's degree in Business, Marketing, Engineering, or related field.


* 3+ years of experience in sales or account management


* Industry background in one or more of the following: data center infrastructure, HVAC, thermodynamics, hydronic systems, or related technical environments


* Proficiency in CRM platforms and virtual communication tools (Acumatica is a plus)


* Strong communication and interpersonal skills.


* Self-motivated, organized, and adaptable in a fast-paced environment.


* Passion for delivering customer-centric solutions and driving business growth.

At Schneider, we believe that every employee is a talent who deserves equal opportunities.

This means you matter.

Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: "We see you.

We value you".

It's more than just pay and benefits- it's a meaningful investment in you.

It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S.

based position, the expected pay range is USD 74,400 - USD 111,600 per yea...