Bilingual Claims Representative (French)

Join our dynamic Customer Service team and be the friendly voice that turns customers into advocates! We're looking for enthusiastic professionals ready to make a real difference in our customers' daily experiences.

What will you do:


* Support customers and sales teams by managing order processing, addressing pre-sales and post-sales queries, and providing essential information about stock levels, credit, logistics, and products


* Handle customer service requests through multiple channels while identifying opportunities to enhance customer satisfaction


* Process and administrate orders while maintaining high accuracy standards


* Participate in revenue generation activities including lead qualification and outbound campaigns


* Create and manage sales opportunities for our teams and partners

What will make you successful:


* Strong customer service orientation with excellent communication and problem-solving abilities


* Demonstrated ability to handle multiple tasks while maintaining attention to detail


* Experience with order processing systems and customer relationship management tools


* Proven track record of meeting customer satisfaction goals


* Ability to work independently while contributing to team success

Qualifications:


* Must be a Bachelor's or University Degree Holder


* Must be willing to work on a hybrid setup during US business hours in Rosario, Cavite


* Must be fluent in English and French


* Strong analytical, probing, and problem-solving skills


* Excellent written and verbal communication abilities


* High attention to detail
Strong communication skills that build trust and clarity with customers and colleagues alike


* A proactive mindset that anticipates challenges and takes ownership of resolutions


* Adaptability and composure when managing multiple priorities in a fast-paced environment


* Attention to detail and commitment to maintaining high-quality standards in every interaction

What's in it for me?


* A collaborative team environment where your contributions directly impact customer loyalty


* Opportunities for professional development and career growth within a dynamic organization


* Exposure to cross-functional operations and diverse business challenges


* A role where every day brings new opportunities to solve problems and make a difference

Ready to deliver exceptional customer care? Apply today and join a team that values your impact!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you.

It's more than just pay and benefits-it's a meaningful investment in you.

It is designed to help you perform, grow, feel safe, and elevate your potential.

The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community.

At Schneider Electric, we're here for what matt...