Online Pick-Up Clerk

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality.

Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

Provide a positive customer service experience that makes customers want to return to on-line shopping.

Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Minimum Position Qualifications:



* Ability to work without supervision


* Ability to read shelf tags


* Basic math skills (i.e., counting, addition, and subtraction)


* Excellent oral/written communication skills

Desired Previous Experience:



* Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

Essential Job Functions:

• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.

• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.

• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.

• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.

• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.

• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.

• Read and follow directions given in the note section

• Ensure quality and freshness of all items chosen

• Communicate with customers via a portable phone and respond to calls in a professional and timely manner

• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars

• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.

• Process the orders through the point of sale (POS) system

• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

• Maintain organization and cleanliness of staging areas and equipment

• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair

• Perform required opening and clo...