Office Manager - Lafayette, IN

Lead with Purpose.

Drive Results.

Change Lives.

At Urgent Dental Center & Family Dentistry, we don't operate like a traditional dental office.

Our patients often arrive in pain, with busy schedules and limited opportunities to return.

That's why we believe in providing comprehensive treatment today whenever possible.

We're looking for an exceptional Practice Manager who thrives in a fast-paced environment, builds high-performing teams, holds people accountable, and creates an outstanding patient experience while driving operational excellence.

If you enjoy coaching people, improving systems, solving problems, and celebrating wins, we'd love to meet you.

What You'll Do As the Practice Manager, you'll serve as the operational leader of the office, partnering with doctors and support teams to ensure every day runs efficiently and every patient receives exceptional care.

You'll be responsible for: Leading, coaching, and developing the entire office teamCreating a culture of accountability, urgency, teamwork, and exceptional serviceDriving office production and same-day treatment acceptanceMonitoring provider and team schedules to maximize productivityIdentifying opportunities to improve patient flow and eliminate bottlenecksEnsuring treatment plans are presented confidently and financial options are discussed with every patientCoaching Business Assistants and clinical teams on patient communication and conversion opportunitiesMonitoring key performance indicators and creating action plans to improve resultsMaintaining staffing levels, scheduling, and daily operational readinessEnsuring OSHA, HIPAA, documentation, and regulatory complianceLeading morning huddles and keeping the team focused on daily goalsHandling patient concerns professionally while creating five-star experiencesMaintaining office appearance, organization, inventory, and equipment readinessWorking closely with leadership to implement company initiatives and standardize processes What We're Looking For Previous dental office management experience requiredStrong leadership and coaching abilitiesComfortable managing multiple priorities in a fast-paced environmentProven ability to improve production and operational performanceExcellent communication and conflict-resolution skillsExperience presenting KPIs and holding teams accountableOrganized, detail-oriented, and proactiveAbility to lead by example while maintaining a positive attitudeComfortable using dental practice management software and technologyFlexibility and adaptability to change What Makes You Successful Here You are someone who: Takes ownership instead of making excusesBuilds strong, motivated teamsHolds high standards while supporting your peopleThrives in a high-volume, fast-paced environmentMakes decisions with confidenceLoves solving problems before they become bigger issuesUnderstands that every patient interaction mattersBelieves in treating today's dentistry today whenever clinically appropriate Why Join Us? At Ur...