Community Health Worker, Complex Care

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit our Careers Page.

Time Type:
Part time

Department:
Quality

All Locations:
151 Orleans Street

Position Summary:
NeighborHealth is seeking Community Health Workers to join our Care Team.

You will join our team of nurses, social workers, care coordinators, providers, and pharmacists, where you will have the opportunity to make a profound impact on the lives of underserved individuals and families (ages 0 to 65) living with complex and/ or chronic medical and behavioral conditions.

You will connect with your enrollees in person, on the phone, and in NH - essentially however and wherever the enrollee needs your assistance to improve their health, better understand their illness and coordinate their care.

Must be prepared to work from NH, or within enrollee’s homes.

Schedule 20 hours per week.

Monday - Friday, between the hours of 8 am to 5 pm with 1 hour unpaid lunch, occasional evening or weekend

Education


* Bachelor’s Degree required or HS Diploma with equivalent experience

Experience


* Conduct initial outreach calls to encourage enrollees and care givers to participate in care management programs


* Develop and implement outreach plans in collaboration with team colleagues, based on individual, family, and community needs, strengths and resources


* Identify and share appropriate information, referrals, and other resources to help individuals, families, groups and the primary care team meet their needs


* Gather and combine information from different sources to better understand clients, their families and communities


* Initiate and sustain trusting relationships with individuals, families, social networks and primary care team


* Use a range of outreach methods to engage individuals and groups in diverse settings


* Share community assessment results with colleagues and community partners to inform planning and health improvement efforts


* Act as a cultural mediator by educating and supporting providers in working with clients from diverse cultures and help clients and community members interact effectively...