Front Office Coordinator

Piedmont ENT, an affiliate of SENTA Partners, has been serving patients in the Atlanta area for over fifty years.

Our physicians collectively have over 100 years of experience and have advanced training and certification in otolaryngologic allergy, otology, laryngology, sleep medicine, and facial plastic surgery.

SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices.

Our mission is to help people Breathe better, Hear better, Live better.

At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care.

We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Summary The Front Office Coordinator at SENTA Partners serves as the first point of contact for patients, visitors, and staff.

This role is vital in ensuring the smooth and efficient operation of the practice by managing front office tasks, providing excellent customer service, and supporting the clinical team.

Key Responsibilities Verify benefits for allergy testing and patients beginning SCIT/SLIT.

Communicate verified benefits and estimates through Klara; collect applicable payments.

Document benefits, estimates, and financial communications in the patient's ModMed chart.

Process incoming SCIT/SLIT home therapy reorders, including insurance verification and review of overdue/collections balances.

Notify patient coordinator about patients in pre-collections or collections for appropriate balance notification and collection before order release.

Collect and document SLIT drop charges and applicable shipping fees.

Create and print FedEx labels for outgoing home therapy orders.

Once insurance, account balance, payment, and patient-contact requirements are completed, release the cleared order forms and corresponding FedEx labels to allergy tech for serum reorder entry in Xtract.

Serve as backup for allergy front desk coverage when allergy receptionist is off, including scheduling, phone calls, and check-in within assigned permissions.

What We Offer: Comprehensive Health Benefits (Medical, Dental, and Vision) Health Savings Account (HSA) Flexible Spending Account (FSA) Short & Long Term Disability Holidays & Paid Time Off (PTO) Employee Assistance Program (EAP) Retirement Contribution Program - 401(K) Match Clinic Hours: Monday-Friday Half-Day Fridays (office closes at 12pm) No Weekends