Service Coordinator

JOB SUMMARY: The Service Coordinator is a motivated, versatile, and vital part of the Messer Team.

Under the direction of the Customer Service Supervisor, the Service Coordinator receives, records and posts work orders for the Messer service department.

Additionally, the coordinator assists with the dispatch of service technicians to install and service Messer machines throughout North America.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Answers incoming calls from customers or Messer service technicians and forwards support requests as appropriate to facilitate support.Helps maintain the accuracy of our service technicians time prior to payroll dates and follows up with them to ensure they are completing all appropriate paperwork.

Assists in the validation and submission of accurate and timely expense reports to our accounting department.Manage basic administrative service duties that contribute to timely invoicing and assist the department in invoicing out completed jobs on a monthly basis.Prepare preventive maintenance and virtual service contract proposals as required.Compile, track, and maintain service department performance data, generating reports as required.Continuously reviews current processes and searches out improvement methods.

Recommends modifications and improvements to processes and procedures.

MINIMUM EDUCATION AND QUALIFICATIONS: 2 or more years of customer service or service coordinator experience.Associates Degree in Accounting or Business preferred.

KNOWLEDGE, SKILLS AND ABILITIES: Strong computer skills including the ability to use Microsoft Word, Excel and Power Point along with a willingness and aptitude to learn new software programs as required.Strong oral and written communication skills.

Must demonstrate a solid understanding of customer service.Must be very detail-oriented and demonstrate effective problem-solving skills.

Must be a highly motivated, self-starter, able to prioritize, while managing time and working projects effectively.Must have good judgment and decision-making skills.

PROTECTIVE CLOTHING AND EQUIPMENT: Steel-toe shoesEye protection WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.

Work is performed in a moderate to loud manufacturing environment.

The noise level in the work environment is usually moderate.

Messer Cutting Systems is an equal opportunity employer and is committed to providing a workplace free of discrimination and harassment.

All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.