Emergency Services Operations Manager (Mont Belvieu HOPD)

Position Goals The Emergency Services Operations Manager assists the Director of Nursing in the delivery of nursing and clinical services in the facility.

Position Responsibilities The Emergency Services Operations Manager at Patients ER & Hospital will be responsible for: 1.

Provides overall leadership and operational oversight of the Emergency Department at the Mont Belvieu (HOPD) location, ensuring efficient daily operations and high-quality patient care.

2.

Oversees the day-to-day operations of the Emergency Department Mont Belvieu (HOPD) location, providing on-site operational leadership for all departments (nursing, registration, laboratory, radiology, ER techs, and support staff) while collaborating with and reporting to hospital-based department managers for discipline-specific standards, staffing, performance alignment, and regulatory compliance to ensure consistency with system standards and policies.

3.

Oversee all emergency room employees at the Mont Belvieu (HOPD) location, including nursing, clinical, and support staff, ensuring appropriate supervision, accountability, and performance management.

4.

Ensure emergency room operations comply with all federal, state, and regulatory requirements, including EMTALA and hospital policies and procedures.

5.

Coordinates daily Emergency Room staffing, patient flow, and throughput to ensure timely care, appropriate resource utilization, and safe patient outcomes.

6.

Serves as the primary point of contact for Emergency Department operations at the Mont Belvieu (HOPD) location, collaborating with administration, physicians, and ancillary departments.

7.

Monitors Emergency Room metrics to include but not limited to wait times, patient volume, census trends, and acuity to identify opportunities for operational improvement.

8.

Responds to and manages operational issues, staff concerns, patient complaints, and escalated situations within the Emergency Department.

9.

Ensures appropriate orientation, training, and ongoing competency validation for all Emergency Room staff at the Mont Belvieu (HOPD) location.

10.

Leads and supports Emergency Department staff during high-volume periods, emergencies, disasters, or critical incidents to maintain safe operations.

11.

Oversees compliance with Emergency Department documentation standards and workflow processes 12.

Collaborates with hospital leadership to implement process improvements, performance initiatives, and operational changes specific to the Emergency Department.

13.

Assists with monitoring and managing Emergency Department supplies, equipment, and resources to support daily operations and budgetary standards.

14.

Promotes a culture of accountability, teamwork, professionalism, and customer service within the Emergency Department at the Mont Belvieu (HOPD) location.

15.

Responds to and manages Emergency Room-related patient complaints, grievances, and service recovery efforts in collaboration with leadership.

16.

Assists with the development, maint...