Client Manager - Middle East

We are looking for an exceptional Client Manager to own and grow Schneider Electric's Sustainability Business client portfolio across the Middle East.

Based in Dubai - our regional hub for delivery and global expertise -you will take full ownership of the Client Management accounts in the region: protecting and renewing our recurring revenue base, deepening executive relationships, and converting trusted client partnerships into sustained, profitable growth.

This is a dual-mandate role.

Seventy percent of your time is spent as the client leader: retention, renewals, cross-sell, account strategy and the critical interface between the client and our delivery teams.

The remaining thirty percent is techno-commercial - leading the technical development of proposals, tenders and RFI/RFP responses across our full portfolio, so that what we promise is credible, differentiated and deliverable.

As part of SE Advisory Services, an international consultancy with 30+ years of experience and 4,000+ consultants globally, you will be the face of our sustainability proposition to some of the Middle East's most important enterprises, government entities and national champions.

The Opportunity

The Middle East is Schneider Electric's most established sustainability advisory market in MEA, with a strong installed base of recurring clients and a maturing regulatory and Net Zero agenda driving demand for trusted advisory.

Your mandate is to make that base compound.


* Retain and renew: secure our high-ARR client base through early, well-planned renewal strategies and flawless client experience.



* Cross-sell and expand: grow scope within existing accounts across advisory, software, energy efficiency and climate risk / nature-based solutions.



* Elevate the relationship: move from vendor to strategic partner by building executive-level sponsorship across every priority account.



* Raise our win rate: bring technical rigor and solutioning credibility to every proposal, tender and RFP we pursue in the region.

Key Responsibilities

1.

Client Management & Account Growth (70%)

Retention & Renewals


* Own the retention and renewal outcome for all Client Management accounts in the Middle East, carrying a clear ARR retention target.



* Build and implement renewal plans well ahead of expiry, anticipating challenges and using each renewal as an opportunity to grow scope.


* Partner with the sales team to expand scope within the renewal process rather than simply re-contracting the status quo.

Cross-Sell & Revenue Growth


* Drive a targeted cross-sell strategy across the portfolio - identifying, qualifying and converting opportunities across all service lines, with clear value targets.



* Seek and engage pull-through opportunities for Schneider Electric technology, software and services, working closely with Key Account Managers on shared clients.



* Manage commercial discussions with clients end to end, with support from leg...