Technical Support Engineer - GIS

Technical Support Engineer - GIS

Schneider Electric is seeking a Technical Support Engineer in Fort Collins, CO to support their GIS software solution.

Technical Support Engineers conduct in-depth research, use tools to dig deep into complex issues, and enjoy looking at code to aid in their troubleshooting.

Please read full job description below.

Company Overview
Schneider Electric delivers Information Technology for a sustainable and secure world.

Schneider Electric delivers sustainable smart electric grid solutions - offering proven, real-time information management tools and practical utility experience.

Its complete Smart Grid Solution suite is built on a single data model available across the enterprise for optimized decision making.

This integrated, scalable solution will let utilities efficiently plan, design, operate and evolve a reliable and efficient smart electric grid for the benefit of customers and the environment, today and tomorrow.

At the source of Schneider Electric's success are its people.

Job Description

Technical Support Engineers at Schneider Electric are highly capable technical professionals.

We are looking for individuals who like to research, use tools to dig deep into complex issues, and enjoy looking at code to aid in their troubleshooting.

Support Engineers work independently and as members of a small team to resolve technical software issues for clients.

Support team members serve as one of the main contacts to a client base that is knowledgeable, technical, and often in operation-critical functions at utility companies.

Support Engineers play a significant role in creating and maintaining the client relationship that is valuable to our organization.

Technical issues we address range across database configuration, software defects, and user education.

Duties and Responsibilities


* Provide technical assistance with supported software for internal and external clients.


* Troubleshoot possible software bugs with subject matter experts and log software bugs with our development team.


* Report client functionality requests or software change requests to development team.


* Maintain knowledge base of resolution paths and known issues accessible both internally and externally.


* Provide proactive communication with clients, account managers, and project managers.


* Assist in monitoring the Technical Support forum and website.


* Other responsibilities as assigned.

Position Requirements


* Bachelor of Science degree in CS or CIS preferred.

Relevant job experience will also be considered in lieu of a degree.


* Understanding of coding principles, comfortable reading and understanding code.


* Ability to work in a dynamic fast-paced environment.


* Must possess excellent analytical, problem solving, and researching skills.


* High level of professionalism in oral and written communication skills.


* Be independent, self-motivated, team player and have a peop...