Customer Success Manager

Customer Success Manager - internal job title - Senior Specialist, Customer Success
Location: Telford, Warrington or London

Travel: Approximately 2 days per week across the UK

The Opportunity
At Schneider Electric, we're looking for a Customer Success Manager to join our UK team and help our customers maximise the value of their electrical infrastructure, services and digital solutions.

This is an opportunity for someone who enjoys building lasting customer relationships, solving problems and working collaboratively to deliver successful outcomes.

You'll manage a portfolio of customers, acting as their key point of contact throughout the lifecycle of their service contracts.

You'll work closely with our technical, operational and commercial teams to ensure customers receive the support they need, while identifying opportunities to enhance their experience and deliver additional value.

Whether you're an experienced customer success professional or an electrical engineer looking to transition into a more customer-focused role, we'd be interested in hearing from you.
What You'll Be Doing


* Build and maintain strong customer relationships, acting as a trusted point of contact and ensuring customers receive a consistently high level of service.


* Manage the customer journey from onboarding and adoption through to contract renewal, supporting long-term customer satisfaction and retention.


* Conduct regular customer meetings, site visits and business reviews to understand customer needs, review performance and agree on next steps.


* Work closely with engineering and service delivery teams to coordinate planned maintenance, shutdowns, equipment lifecycle requirements and ongoing service activities.


* Develop and maintain customer success plans, ensuring agreed outcomes are delivered and potential issues are addressed proactively.


* Monitor customer satisfaction, contract performance and service delivery, using insights to identify areas for improvement.


* Identify opportunities to introduce additional services, solutions or contract enhancements that support customers' evolving requirements.


* Collaborate with Sales, Operations and technical specialists to ensure seamless communication and delivery across the customer lifecycle.


* Support contract renewals, helping customers understand the ongoing value of Schneider Electric's products and services.

What We're Looking For
We're looking for someone who combines strong interpersonal skills with an understanding of electrical engineering, service delivery or technical environments.

Ideally, you'll bring:


* A background in electrical engineering, technical services, customer success, account management or contract management.


* An understanding of electrical infrastructure, ideally including low-voltage (LV) and high-voltage (HV) systems.


* Experience managing customer relationships, resolving challenges and coordinating with internal stak...