Associate, Commercial Customer Care

Join our Commercial Customer Care team as an Associate and become the trusted partner our customers rely on.

You'll resolve inquiries, coordinate with internal teams, and deliver seamless experiences that drive satisfaction and loyalty.

What will you do?


* Manage customer inquiries, orders, and service requests across multiple communication channels with professionalism


* Partner with front office, line of business, and plant teams to resolve issues efficiently and proactively


* Support order management, pricing, and contract coordination while ensuring accuracy and timeliness


* Maintain detailed records and identify opportunities to improve customer satisfaction and service delivery

What are the key skills we are looking for?


* Customer orientation - intermediate level; anticipating needs and delivering solutions that exceed expectations


* Customer service - developing level; responding to inquiries with professionalism and empathy


* Active listening - developing level; understanding customer concerns to provide accurate resolutions


* Collaboration - developing level; partnering across teams to address complex customer needs


* Problem solving - developing level; diagnosing issues and implementing effective solutions quickly


* Customer experience improvement - developing level; spotting trends and recommending service enhancements


* Data science - developing level; using data insights to inform decisions and improve outcomes


* Critical thinking - foundational level; analyzing situations to determine the best course of action

What qualifications will make you successful?


* Process requests received thru BFO, mySchneider, EDI, SAP and other portals.


* Requests may include pricing and availability, order booking, modifications, returns, credits, and delivery complaints.


* Requests will come through email, web or portal sources.


* Ensure case resolution thru monitoring of open and pending items.


* Handle customer requests efficiently and accurately to retain a positive customer experience.


* Demonstrate an open attitude towards process improvements and changes.


* Provide improvement recommendations to enhance the customer experience by practicing speak up culture.


* Engage various teams across Pacific and the Philippines and collaborate effectively for better outcomes.


* Other tasks which the managers may assign from time to time.

What's in it for me?


* A collaborative team environment where your contributions directly impact customer loyalty


* Opportunities for professional development and career growth within a dynamic organization


* Exposure to cross-functional operations and diverse business challenges


* A role where every day brings new opportunities to solve problems and make a difference

Ready to deliver exceptional customer care? Apply today and join a team that values your impact!

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