Customer Success Manager

Join us as a Customer Success Specialist and become the trusted partner our clients rely on to achieve their goals.

You'll drive adoption, build lasting relationships, and uncover opportunities that fuel growth and loyalty.

What will you do?


* Cultivate strong client relationships to ensure contract deliverables are met and desired outcomes are achieved


* Lead onboarding, adoption, and training initiatives that accelerate time to value for customers


* Identify expansion opportunities and manage escalations to maintain satisfaction and drive retention


* Monitor customer health and proactively address concerns to strengthen loyalty and long-term success

What are the key skills we are looking for?


* Customer Success - intermediate level; ensuring clients achieve desired outcomes throughout their journey


* Customer Orientation - intermediate level; anticipating needs and delivering proactive support


* Customer Satisfaction - intermediate level; monitoring health metrics and addressing concerns before they escalate


* Customer Advocacy - intermediate level; championing client needs internally to drive product and service improvements


* Communication - developing level; articulating value and updates clearly to diverse stakeholders


* Customer Engagement - developing level; building rapport and maintaining consistent touchpoints


* Collaboration - developing level; partnering across teams to deliver seamless customer experiences


* Problem Solving - developing level; resolving issues quickly while maintaining customer trust

What qualifications will make you successful?


* A proactive mindset that anticipates customer needs and acts before issues arise


* Strong relationship-building skills with the ability to influence and inspire trust


* Comfort managing multiple accounts and priorities in a fast-paced environment


* A growth-oriented approach that spots opportunities for expansion and deeper engagement

What's in it for me?


* Join a team that's passionate about delivering exceptional customer experiences


* Make a direct impact on customer loyalty, retention, and business growth


* Access ongoing learning and development to advance your career in customer success


* Enjoy flexible work options that prioritize balance and well-being

Bring your passion for customer success to a team that's excited to welcome you - apply today!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you.

It's more than just pay and benefits-it's a meaningful investment in you.

It is designed to help you perform, grow, feel safe, and elevate your potential.

The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community.

At Schneider Electric, we're here for what matters most to you.

Discover more at our Career Page.



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