DB Service Business Development Leader-International

We are looking for an experienced Digital Energy Services Leader to drive Services growth, digital acceleration, recurring revenue, and operational excellence across the zone.

The role will focus on deploying best-in-class Services practices, accelerating EcoCare and EcoFit adoption, driving installed-base modernization, strengthening customer success, and improving Services performance across countries.

The position requires strong customer orientation, commercial acumen, analytical capability, and the ability to influence senior stakeholders in a complex, multi-country environment.

Roles & Responsibilities

Services Growth & Playbook Deployment


* Deploy the Digital Energy Services playbook across the zone, with a strong focus on Digital Energy Software & Solutions.


* Drive demand creation for EcoFit transitions, EcoCare Service Plans, Field Quotes, and Services pricing initiatives.


* Accelerate EcoCare recurring revenue growth, including SL2 conversions.


* Drive modernization of the legacy BMS installed base through EcoFit.


* Track the installed base using global tools and develop focused account action plans, particularly for key strategic accounts.


* Drive Field Quote campaigns and lead-generation initiatives through Field Service Representatives.


* Provide country and competitive-market insights to support Services offer development.

EcoCare & Digital Acceleration


* Deploy the EcoCare playbook across countries to standardize Services offers and delivery.


* Assess country maturity and support the conversion of key opportunities and accounts.


* Strengthen Customer Success Management practices to improve customer outcomes.


* Drive renewals discipline, increase ARR and Digital ARR, and reduce customer churn.

Business Performance & Governance


* Conduct monthly business reviews with key countries across the zone.


* Prepare monthly and quarterly business performance analyses for management.


* Monitor Services orders, sales, margins, recurring revenue, installed-base conversion, Field Quotes, renewals, and churn.


* Develop and follow through on action plans to address performance gaps.

Services Operating Model & Process Deployment


* Support countries in deploying standard Services management processes, tools, and operating models.


* Drive adoption and compliance with global processes and digital tools.


* Monitor operational metrics such as utilization and recommend corrective actions where required.


* Support Services operating model design and deployment to improve long-term efficiency and transformation.

Competency & Community Development


* Drive focus on key EcoFit and EcoCare opportunities across the zone.


* Support countries in customer-, market-, and segment-driven growth initiatives.


* Develop Services Sales and Field Service Representative competencies for demand creation and delivery of EcoCare and EcoFit.


* Share cust...