IT Support Specialist (On-site)

About your role:

Join our IT Support Center and become a key point of contact for hands-on IT support in our Kyiv office.

In this role, you will support employees with their day-to-day workplace technology, including laptops, desktops, monitors, docking stations, printers and other IT equipment.

You will troubleshoot hardware and software issues, manage IT assets, and collaborate with remote IT teams when additional technical support is required.

Location & working model: This is an on-site role based in our Kyiv office, 5 days per week, as the position requires hands-on support of employees and physical IT equipment.

The office is located near Pochaina metro station, with a bomb shelter and backup power supply.

What you will do:


* Provide Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk



* Provide HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one



* Provide Asset Tracking services for Schneider workplace equipment.

Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.



* Provide Hand & Eyes support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team



* Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals



* Provide physical on-site and/or remote support services for end users in remote locations



* Provide on-site support for any activities for server maintenance upgrades



* Provide L1 support for audio/ visual equipment



* Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users



* Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, Smart Phones/Tablets and other mutually agreed and defined devices



* Coordinate with external vendors for service to location infrastructure components



* Provide installation / relocation / disposal of network printers

What is helpful to be successful in this role:



* 3+ years of experience in end-user IT support across different platforms



* Experience with ITSM tools


* Hands-on experience with SCCM, Active Directory, McAfee, Outlook, and Microsoft 365.


* Microsoft certification would be an advantage.


* Willingness to continuously learn new technologies and tools.


* Good overall understanding of IT platforms and services, including networking, hardware, applications, and cloud technologies.


* Intermediate or higher level of English, both spoken and written.


* Analytical mindset and effective problem-solving skills.


* Strong communication skills.



* Innovative and proactive approach.

What do we offer?


* Official employment w...