Accessibility Lead Vice President - Digital Agentic

Provide strategic and technical accessibility leadership throughout the product lifecycle.

You will partner with Product, Design, Engineering, Quality Assurance, Research, Risk, Controls, and other stakeholders to establish how accessibility requirements apply to conversational experiences, dynamically rendered interfaces, reusable interaction patterns, and other AI-enabled customer experiences.

The Digital Accessibility team plays an important role in ensuring these emerging capabilities provide equitable and accessible experiences for customers with disabilities.

You will provide guidance across design, implementation, testing, defect management, and release readiness.

You will also help establish repeatable accessibility practices, documentation, testing approaches, and governance for agentic capabilities while supporting responsible innovation and appropriate human oversight.

As an Accessibility Lead Vice President in Digital Accessibility Team, supporting Digital Agentic, you will lead accessibility support for Digital Agentic initiatives, helping teams address accessibility considerations before emerging patterns scale across Chase's digital channels.

The role requires a combination of deep accessibility expertise, strong product-development knowledge, sound judgment, and the ability to lead through influence.

You will help teams translate accessibility standards and human-centered design principles into practical requirements for agentic experiences in which content, controls, and user-interface elements may be generated or assembled dynamically.

You will be passionate about accessibility in the digital space and lead accessibility initiatives supporting Digital Agentic experiences.

You will display broad knowledge of accessibility barriers, assistive technologies, and techniques for creating accessible customer-facing web and mobile products.

The Digital Accessibility Lead is not expected to build AI models or independently develop unapproved AI-enabled solutions.

The role is expected to understand how agentic and AI-enabled capabilities affect the customer experience and to lead the responsible integration of accessibility throughout their design, development, testing, and operation.

Expert knowledge of current accessibility standards is a must.

You will partner across product, design, technology, quality assurance, and research to apply accessibility requirements to conversational experiences, dynamic content, and interfaces that may be generated in real time.

Experience resolving complex accessibility questions, creating reusable guidance, influencing cross-functional decisions, and supporting teams throughout the product lifecycle is important.

Job Responsibilities


* Serve as the lead Digital Accessibility advisor for Digital Agentic initiatives across customer-facing web and mobile experiences.

Establish and communicate accessibility expectations for conversational experiences, agent-generated content, dynamically rendered...