Night Auditor Guest Service Agent - InterContinental Hayman Great Barrier Reef

The Opportunity

At InterContinental Hayman Great Barrier Reef, every day begins with ocean views and the spirit of true hospitality.

Live, work, and thrive on one of the iconic 74 Whitsunday Islands, where a rewarding career meets an extraordinary island lifestyle—delivering and inspiring incredible experiences for our guests and colleagues alike. 

As a Night Auditor Guest Service Agent, you'll play an important role in delivering an exceptional guest experience while ensuring the smooth overnight operation of the resort.

Combining front office guest services with night audit responsibilities, you'll manage guest arrivals and departures, handle enquiries and transactions, complete daily financial reconciliations and ensure the resort is ready for the day ahead.

Your day-to-day responsibilities will include, but are not limited to:


* Providing a warm, welcoming and professional experience for all guests throughout their stay.


* Managing guest check-ins, check-outs, reservations and enquiries, ensuring efficient and personalised service.


* Completing nightly audits, balancing daily transactions and reconciling revenue across hotel departments.


* Preparing and distributing daily financial reports, occupancy reports and operational summaries.


* Handling cash, credit card transactions, guest accounts and billing enquiries accurately.


* Responding to guest requests, resolving concerns and escalating issues to management when required.


* Recognising IHG One Rewards members and returning guests, ensuring their preferences and benefits are acknowledged.


* Monitoring overnight resort operations and communicating important updates to relevant departments.


* Maintaining accurate records, completing shift handovers and ensuring all overnight procedures are followed.


* Assisting with concierge services, guest transfers and other Front Office duties as required.


* Following resort policies, procedures and workplace health and safety requirements.

Base rate $28.38 + penalties + loading

See Yourself in Our Team 

To be successful in this part-time role, you will have:


* Previous Front Office, Guest Services or Night Audit experience, ideally within a hotel or resort environment.


* Strong numerical skills and attention to detail, with the ability to complete financial reconciliations accurately.


* Excellent communication and customer service skills, with a genuine passion for hospitality.


* Strong problem-solving skills and the ability to confidently manage guest enquiries and complaints.


* Good computer skills and the ability to learn hotel property management systems.


* Ability to work independently and make sound decisions during overnight shifts.


* A high level of professionalism, reliability and personal presentation.


* Current Queensland Responsible Service of Alcohol (RSA) certification.


* Flexibility to work overnight shifts, including weekdays, ...