Hospitality Ambassador, Beverly Hills Flagship

The Team:

The Hermès Beverly Hills Flagship Boutique opened in 1972 and focuses on providing extraordinary service to clients as a part of the Western Region.

This position will report to the Operations Director and support the client experience and represent Hermès in all respects of their duties.

The Opportunity:

The Hospitality Ambassador is responsible for providing unparalleled hospitality by creating a welcoming environment from the front door to the sales floor.

The Hospitality Ambassador is a team player, working collaboratively with sales associates in supporting with all elements of hospitality throughout the selling ceremony.

The Hospitality Ambassador has a natural sense of curiosity, is an excellent multi-tasker, and has an exquisite sense of hospitality.

About the Role:


* Create an effortless luxury environment and exceeding expectations in all hospitality services


* Greet and welcome clients as they enter and leave boutique location


* Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate


* Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner


* Provide bespoke and high touch hospitality service to clients in collaboration with the sales team


* Assist guests and clients with obtaining taxi or car service and support clients into cars assisting with their shopping bags or purchases as necessary


* Provides directions if needed and partners with Concierge/Host team for obtaining car services as needed


* Assist with directions - have general knowledge of store and neighborhood


* Demonstrate working knowledge of all métiers (product categories)


* Provide hospitable services, such as holding umbrellas during inclement weather


* Alert to client service needs at all times to recognize any signs of potential danger and notify Asset Protection of any safety concerns


* Demonstrate flexibility and adaptability to support the needs of the business and all operational duties as needed


* All other duties assigned by supervisor

Supervisory Responsibility:


* NO

Budget Responsibility:


* NO

Decision Making Responsibility:


* NO

About You:


* High interest in learning about all the Hermès métiers, history and art collection


* Strong communication skills, offering warmth and graciousness in all interactions


* Excellent customer service skills and a friendly disposition


* Proactivity in taking care of customers in a calm, professional, and polite manner


* Ability to provide information about the neighborhood, store services and other customer inquiries


* Experience in a similar retail environment, or as a Concierge or Host in other high-end environments such as hotel and fine dining


* Works collaboratively and excels in fast-paced environment with continuously chan...