First Impressions Associate

Columbia Orthopaedic Group The first smile.

The first hello.

The first impression that matters.For many patients, this role is their introduction to Columbia Orthopaedic Group.

If you enjoy helping people feel welcomed, informed, and cared for from the moment they walk through the door, this position offers an opportunity to make a meaningful impact every day.

Why This Role Is Different The First Impressions Associate is more than a receptionist.

This role serves as the front door to the patient experience, helping create a welcoming and professional environment while ensuring clinic operations run smoothly.

You will balance patient interaction with administrative responsibilities, serving as a key connection point between patients, providers, and clinic staff.

Success in this role requires strong communication skills, attention to detail, and a commitment to delivering exceptional service.

About the Role The First Impressions Associate is responsible for front desk operations including patient check-in and check-out, appointment coordination, insurance verification, and payment collection.

This role helps ensure accurate documentation, efficient clinic flow, and a positive experience for every patient and visitor.

In a fast-paced healthcare environment, you will play a critical role in keeping schedules organized, information accurate, and patients informed throughout their visit.

What You Will Do Welcome patients and visitors while creating a positive and professional first impressionComplete patient check-in and check-out processes, ensuring demographic and insurance information is accurateVerify insurance eligibility, benefits, and referral requirements prior to appointmentsSchedule, confirm, and update appointments while responding to patient inquiries and incoming callsCollect co-pays, balances, and other patient payments in accordance with organizational policiesMaintain accurate patient records within the electronic medical record (EMR) system Who Thrives in This Role You enjoy interacting with people and creating a positive experience for othersYou remain organized and professional while balancing multiple prioritiesYou are detail-oriented and understand the importance of accuracyYou work well with both patients and coworkers in a fast-paced environment