AI Conversation Design Senior Consultant

AI Conversation Design Senior Consultant

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design.

We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.

We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects.

Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

As an AI Conversation Design Senior Consultant, you will:


* Architect multi-turn, multi-agent LLM systems, including orchestration, tool-use patterns, handoffs, and agentic task flows.


* Design omnichannel conversational experiences across voice, chat, messaging, copilots, and in-app agents; define intent models, RAG strategies, personas, prompts, guardrails, and escalation protocols.


* Create conversation design specifications, flow diagrams, and annotated dialogue samples; rapidly prototype agentic experiences and deliver client-facing POCs and demos.


* Define evaluation frameworks and test suites for LLM-powered experiences; partner with AI engineers on red-teaming, feedback loops, and post-launch improvements.


* Lead client workshops and design sprints; translate AI capabilities into business-aligned experience narratives and collaborate with technical teams to deliver feasible solutions.

Contribute to proposals, thought leadership, and the development of Deloitte's conversational AI capabilities.

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationship


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences.

We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required


* 6+ years of relevant experience in conversation design, UX, CX architecture, or digital experience transformation.


* 2+ years designing conversational experiences for enterprise AI products ...