Program Manager - GPD

SUMMARY: The Program Manager, Volunteers of America Michigan (VOAMI) is an at-will position that will report directly to the Vice President of Social Services.

This position will be responsible for the supervisory and operational oversight of the agencys Detroit Veteran Transitional Housing (Grant Per Diem) and Grant and Per Diem Case Management (GPD-CM) programs in Detroit, Michigan.

This role will be highly visible in community relations and communication.

WORK ARRANGEMENT: HYBRID This position follows a hybrid work schedule, combining onsite and remote work based on departmental and operational needs.

ESSENTIAL JOB FUNCTIONS: Lead and manage the daily operations of the grant programs within the facility, clinical and non-clinical staff, and housing programs for homeless veterans Assist in developing, implementing, and monitoring program budget Primary point of contact for Detroits Veteran Affairs Medical Center (VAMC) for all incoming referrals, program participants, and emergent needs Work cohesively with VA liaisons for Grant and Per Diem and Grant and Per Diem Case Management to ensure participant success and quality outcomes.

Champion new electronic health record project implementation, actively engage in process improvement, train, support and hold team members accountable for sustainable outcomes.Share 24-hour on-call oversight with Resident Specialist Supervisor and Lead Resident specialist, which may lead to physically providing onsite support.

Monitor systems to ensure efficient and economically sound operations Ensure compliance with VOAMI policies and procedures Ensure employee and client safety and proper risk control of known hazards Manages and responds to crises and emergencies Manage small caseload of clients, supporting fluctuations in daily census Actively coach and develop staff in case management best practices (data quality, case file integrity, client interaction, individualized service plans, etc.) Manage grant renewals, reports, budgets and correspondence relative to assigned programs, in partnership with the Vice President of Social Services.

Write periodic reports to comply with grant requirements Collaborate with Vice President of Social Services, Supportive Services for Veteran Families (SSVF), and Suicide Prevention and Referral Program for Veterans (SERV) Program Manager to ensure efficient program operations and build relationships with community partners and other program stakeholders Work alongside program management and staff from other geographic locations Take ownership of program operations, and cooperate with the Compliance team on correcting exceptions and/or implementing recommendations Assist with CARF accreditation planning and implementation Meet with VA and community service agencies to provide coordination of collaborative efforts and ensure cooperation and coordination for providing comprehensive services Participate in required program meetings/conferencesand VOAMI Leadership/Compliance trainin...