Intake Coordinator

Tennessee Voices Inc.

is Tennessees collaborative leader in mental health and family well-being.

Each year, we serve thousands of children, parents, and adults across all 95 counties with services that prevent crisis, heal trauma, and build long-term stability.

Our model works because its whole-family, trauma-informed, and community-driven.

By healing parents alongside their children, providing critical resources like housing and mental health support, and advocating for systemic change, TN Voices helps families thrive and communities grow stronger Summary: The Intake Coordinator serves as the primary point of contact for individuals, families, referral sources, and community partners seeking access to Rural THRIVE Tennessee services.

The position is responsible for receiving and processing referrals, completing initial intake activities, gathering required information and documentation, identifying immediate needs, and facilitating timely connection to the appropriate Family THRIVE Coach and other Rural THRIVE resources.

The Intake Coordinator supports a streamlined, family-centered intake experience and works closely with Rural THRIVE leadership, Regional Program Managers, Family THRIVE Coaches, and specialized program staff to ensure referrals are received, documented, assigned, and followed through appropriately.

The position provides centralized intake and data support, including accurate data collection and referral tracking to monitor program access, geographic reach, and outcomes.

Essential Duties & Responsibilities: Intake and Referral Coordination Serve as a primary point of contact for individuals, families, providers, and community organizations referring to or requesting information about Rural THRIVE Tennessee.

Receive referrals through designated telephone, electronic, community, and internal pathways, and respond to referrals and requests for services in a timely and professional manner.

Complete initial intake activities; gather required participant demographic, contact, consent, referral, and eligibility information; and obtain releases, consents, and documentation according to TN Voices policies and program requirements.

Explain Rural THRIVE Tennessee services and the role of the Family THRIVE Coach to prospective participants.

Identify each participants county and assign or route referrals to the appropriate regional team and Family THRIVE Coach.

Maintain appropriate communication with participants and referral sources regarding referral status.

Facilitate internal referrals to other TN Voices programs and assist individuals who are not appropriate for Rural THRIVE with connections to other resources whenever possible.

Participant Engagement and Access Provide a welcoming, respectful, trauma-informed, and family-centered intake experience that supports family choice and self-determination.

Identify immediate needs and barriers to engagement, including transportation, communication, technology, and accessibility needs, and c...