Client Relationship Associate

COMPANY OVERVIEW: The YWCA El Paso del Norte Region is the largest and most comprehensive YWCA in the United States.

We are dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.

Become part of our amazing teamexciting opportunities are waiting for you! Join us in making a difference while growing your career with purpose and passion.

Employment Benefits Include: Free membership to any of our YWCA locationsIndoor heated pools open year-round for water aerobics Two locations offering lap swimming (East and Central) Access to weight rooms and cardio equipment at all locations Fitness classes including Yoga, Pilates, Aquacise, and Zumba Join a team committed to strengthening our community while supporting your personal and professional growth.

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79907 PT (15-20hrs) LOCATION: Shirley Leavell Branch - 10712 Sam Snead Dr.

El Paso, TX.

79935 & KatharineWhite Harvey Branch - 313 Bartlett Dr.

El Paso, TX.

79912 JOB SUMMARY: Under general supervision, the Client Relations Associate serves as the primary point of contact for members, participants, prospects, and visitors.

This position is responsible for delivering exceptional, high-level customer service while managing front desk operations, implementing call handling procedures, conducting prospect follow-up, scheduling and conducting tours, and supporting membership sales and program enrollment goals.

The Client Relations Associate plays a critical role in creating a welcoming first impression, converting inquiries into active participants, and ensuring accurate financial and administrative processes that support branch operations and revenue growth.

Provides exceptional, high-level customer service at all times, creating a welcoming and professional environment for participants, visitors, and staff.

Greets all visitors promptly, identifies needs through active listening, and delivers accurate program information with enthusiasm and professionalism.

Ensures all visitors and participants sign in and out appropriately and escorts guests as needed.

Maintains order, cleanliness, and a professional appearance in the lobby and front desk areas.

Opens and closes the facility as assigned.

Follows established call-handling procedures, including greeting standards, needs assessment, program explanation, and warm call transfers.

Answers incoming calls promptly and professionally, accurately documenting inquiries in designated software systems.

Responds to voicemail and missed calls within established timeframes.

Tracks all phone and walk-in inquiries as sales leads.

Conducts timely follow-up with prospective members via phone, email, or text according to established follow-up schedules.

Schedules tour appointments and confirms appoi...