Insurance Biller

About Serenity Lane At Serenity Lane, our mission is to transform lives through the treatment of addiction.

We believe in the power of recovery and are committed to delivering excellent, compassionate patient care.

Our goal is to affirm the dignity of each individual, empower families, and partner with communities to create lasting change.

If you believe in recovery, want to grow in your career, and are driven to help others--you belong here.

About the Role At Serenity Lane, every role contributes to helping individuals access the treatment and support they need on their recovery journey.

We are seeking a detail-oriented and dependable Insurance Biller I to support our outpatient substance use disorder treatment services.

In this role, you'll verify insurance benefits, process claims, post payments, and resolve billing issues to ensure accurate and timely reimbursement.

Working alongside our admissions and administrative teams, you'll help support efficient billing operations while providing patients with professional and compassionate service.

What You'll Do (The duties listed above are intended to provide a general overview of the responsibilities associated with this position and are not an exhaustive list.

Additional duties and responsibilities may be assigned as needed to support organizational and operational needs.)

* Verify patient insurance eligibility, benefits, and coverage information to support admissions and accurate billing.



* Prepare and submit insurance claims accurately and on time using electronic billing systems and standard claim forms.



* Review Explanation of Benefits (EOBs), post payments and adjustments, and reconcile accounts to ensure accurate reimbursement.



* Monitor outstanding claims and aging accounts, research billing discrepancies, and follow up on denied or unpaid claims.



* Communicate with insurance carriers and patients to resolve billing questions, coverage concerns, and payment issues.



* Collaborate with admissions, auditing, and Business Office teams to support efficient billing operations and timely account resolution.



* Maintain accurate and confidential patient financial records using electronic health records and document management systems.



* Stay current on insurance requirements, billing procedures, and payer guidelines while completing required training.

What We're Looking For (The qualifications listed below are intended to provide a general overview of the knowledge, skills, abilities, and experience needed for this position and are not intended to be an exhaustive list of all requirements or expectations associated with the role.)

* High school diploma or equivalent, Required.

* Minimum of two (2) years of related office experience, Required.



* Experience in medical billing, insurance claims processing, or healthcare administration, preferred.



* Strong attention to detail, organizational skills, and the ability to accurately process financial information and reconcile accounts.



* Proficiency in M...