SW Agreement Sales Specialist

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Responsible for the retention and growth of all Software Service revenue as well as assisting the NAM Software Field Sales teams with conversion of software support agreements into SLSA agreements incorporating additional products and professional services.
We are seeking a Software Agreement Sales Specialist to support the retention and growth of software service revenue across an assigned North American region.

In this customer-facing role, you will manage software agreement renewals, support the conversion of existing software support agreements into Software Lifecycle Service Agreements, and identify opportunities to expand agreements with additional software, hardware, upgrades, and professional services.

You will serve as a key connection among customers, Software Field Sales, Commercial Operations, Finance, Revenue Recognition, Service, Applications, Legal, and technical teams.

The successful candidate will combine consultative sales skills, commercial judgment, attention to detail, and the ability to coordinate complex customer agreements from initial engagement through booking and revenue recognition.

Responsibilities


* Manage a portfolio of software service agreements and renewals within an assigned region.


* Support the retention and growth of recurring software service revenue.


* Partner with North America Software Field Sales teams to convert existing software support agreements into Software Lifecycle Service Agreements.


* Identify opportunities to expand customer agreements through additional software, hardware, upgrades, professional services, and other available solutions.


* Develop customer-specific renewal and expansion strategies based on contract status, installed solutions, customer needs, and available offerings.


* Prepare and coordinate customer quotations in collaboration with Sales, Commercial Operations, Service, Finance, and other internal partners.


* Lead internal and customer-facing meetings to review service-agreement options, clarify requirements, resolve outstanding issues, and move opportunities toward closure.


* Present complex software, hardware, service, and professional-services solutions in a clear and commercially relevant manner.


* Serve as a liaison among Software Field Sales, Service, Applications, Legal, and technical teams.


* Partner with customers and internal teams to address contract-related requirements, including legal redlines, Business Associate Agreements, security questionnaires, master agreements, and associated documentation.


* Perform other related responsibil...