Director, Global Benefits Administration & Employee Experience

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Human Resources

Job Sub Function:
Total Rewards

Job Category:
Professional

All Job Posting Locations:
New Brunswick, New Jersey, United States of America

Job Description:

We are searching for the best talent for a Director, Global Benefits Administration & Employee Experience located in New Brunswick, NJ.

The Director, Global Benefits Administration & Employee Experience leads the strategy, governance and performance of Johnson & Johnson's global benefits administration model.

The role is accountable for benefits delivery vendor strategy, selection, contracting, service-level agreements, governance and strategic account management, ensuring reliable, efficient and employee-centered administration within its scope.

In partnership with Benefits Leaders, enterprise service organizations and HR Digital, this leader strengthens core administration while advancing the platforms, service channels, data and digital capabilities that improve delivery and employee experience.

Major Duties & Responsibilities

1.

Global Benefits Administration & Vendor Leadership


* Define the global benefits administration strategy and delivery model, establishing clear accountabilities across Benefits, enterprise service organizations and external providers.


* Lead benefits delivery vendor strategy, selection, contracting, service-level agreements, governance and strategic account management.


* Govern administration performance, including service quality, accuracy, timeliness, issue resolution and contractual commitments.


* Partner with regional and country Benefits teams to address delivery gaps, strengthen controls and improve administrative processes.


* Lead the administration requirements and vendor readiness for program changes, implementations and transitions.

2.

Benefits Experience, Design & Digital Strategy


* Define the global benefits experience strategy and design principles to create a consistent, employee-centered experience across the benefits lifecycle.


* Set the strategic vision for how employees discover, access, understand and manage benefits across both J&J and vendor digital platforms, AI-enab...