Access Engagement Specialist

Posting No.

BCI-2026-43 Bridgeway Center, Inc.

(BCI) POST Position: Access Engagement Specialist Employment Status: Full-Time (FT) Temporary (T) Department: Behavioral Wellness Clinic (BWC) Access Center Reports To: Access Practice Supervisor (APS)/Behavioral Wellness Clinic (BWC) Assistant Fair Labor Standards Act (FLSA) Status: Non-Exempt Position Summary Are you outgoing, dependable, and passionate about helping others? Bridgeway Center, Inc.

(BCI) is looking for a warm and welcoming Temporary Access Engagement Specialist to join our Behavioral Wellness Clinic (BWC) Access Center and guide new clients through their first steps of care.

The BWC serves adults, children, and families seeking Mental Health (MH) and Substance Abuse (SA) services, and the Access Engagement Specialist plays a key role in making every client feel comfortable, valued, and well cared for as they begin treatment with the BWC.

The Access Engagement Specialist is responsible for providing orientation to new clients, maintaining the BWC Access Center waitlist for services in Avatar and Behavix, and coordinating initial face-to-face sessions with a licensed BWC therapist.

The Access Engagement Specialist also coordinates community wellness checks with the Case Management department for hospital discharge clients who no-show for their discharge group.

The Access Engagement Specialist demonstrates excellent customer service skills and patience when working through difficult situations, ensures that all client information collected is accurate, and maintains strict client confidentiality.

The ideal candidate is outgoing, organized, and enjoys building rapport with clients throughout their early care journey.

They thrive as part of a professional and para-professional team and communicate easily with BWC clinical staff, other BCI departments, and external stakeholders.

Strong multi-tasking skills, sound judgment, and a consistently professional, upbeat attitude help ensure that every client gets a positive and well-coordinated start to treatment.

This is a Full-Time (FT) Temporary (T) position providing coverage in the BWC Access Center.

The temporary Access Engagement Specialist will help keep response times and service levels steady for clients.

Why Join BCI? At BCI, you'll be part of a dynamic and innovative team dedicated to improving the quality of life for the individuals we serve.

As a Temporary Access Engagement Specialist in the BWC Access Center, your work will be both rewarding and impactful, as you make a difference every day in the lives of our clients.

No two days look the same, and your positive energy and follow-through set the tone for every client's early experience with care.

An evidenced-based service model with proven results is used by the program.

We provide comprehensive training, mentoring, and coaching throughout your onboarding process to ensure your success and professional growth.

If you're ready to join a supportive, close-knit team where your wo...