Contact Center Support Specialist - Sewell Fleet Management

Contact Center Support Specialist - Sewell Fleet Management The Contact Center Support Specialist keeps repairs, approvals, data entry, and internal requests moving across repair and maintenance vendors.

This role is production-oriented and proactive: it owns follow-up until each item is closed, and it communicates clearly in writing and over the phone.

Roles & Responsibilities: Follow up on open repairs with repair and maintenance vendors until each is closed or escalated Track and chase pending approvals, and confirm each is completed Enter and verify service and contact data accurately and on time Triage and resolve internal requests from Sewell Teams Document each interaction clearly in the case or ticket record Identify recurring delays or gaps and recommend process fixes Meet daily production and turnaround targets Qualifications: Experience in customer service, contact center, or administrative support Automotive dealership, fleet, or service department experience is an asset Strong written communication: clear, concise emails and notes Proficiency with ticketing, or dealer management systems and Microsoft Office Strong data entry accuracy and attention to detail Core Competencies: Proactive: Opens follow-ups before they are asked for and escalates blockers early Production-oriented: Works to daily volume and turnaround targets People skills: Builds working relationships with service advisors, managers, and clients Written communication: Writes clear, professional emails, notes, and status updates Organization: Manages a high-volume queue, sets priorities, and keeps records current Working Relationships: Reports to: Operations Manager Works with: repair and maintenance vendors, service advisors, approvers, and contact center team members Location and schedule: Fort Worth, 40 hours per week within contact center operating hours Pay: $18$23 per hour, depending on experience Success Measures: Repair, approval, and request follow-ups closed in a timely manner Data entry is accurate and complete Consistently meets daily production expectations Stakeholder feedback from repair and maintenance vendors.

Schedule: This role will be an hourly position with an expectation of 40 hours/week during core business hours M-F in our Fort Worth office.