Director, Head of Operations, HR Digital

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Technology Product & Platform Management

Job Sub Function:
Multi-Family Technology Product & Platform Management

Job Category:
People Leader

All Job Posting Locations:
Taguig, National Capital Region (Manila), Philippines

Job Description:

Director, Head of Operations, HR Digital

Johnson & Johnson HR has an ambitious vision of digital-first, employee-centric workforce experiences that are simplified, personalized, and measurable.

We are designing end-to-end journeys that use automation, data, and AI to orchestrate seamless experiences in the flow of work, enabling employees, people leaders, and HR teams to focus on the moments that matter most.

The Head of Operations, HR Digital is accountable for the reliable day-to-day operation of the digital platforms and solutions that enable global HR processes.

The role will lead operational readiness and execution across the HR technology ecosystem, including Workday, Workday Recruiting, Cornerstone, add-on modules (e.g.

Microsoft Power Automate apps) and employee experience portals.

In addition the role is accountable to ensure technology and operational readiness for J&J's annual cyclical operations such as audits, five HR conversations and process integration management with upstream and downstream workflows

The role will partner across HR process owners, product teams, technology partners, service teams, and other stakeholders to deliver a predictable and high-quality employee and manager experience.

The successful candidate will establish strong operational disciplines, anticipate and mitigate business risk, use data to improve service performance, and continuously simplify how HR Digital products are supported and operated.

Key Responsibilities


* Provide end-to-end leadership and accountability for day-to-day HR Digital systems operations, ensuring availability, reliability, performance, data integrity, and an effective employee and manager experience.


* Lead operational planning, readiness, execution, and stabilization for annual and cyclical HR processes, including the five annual HR conversations and other high-volume or business-critical HR events.


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