Senior Customer Sustaining Manager

Senior Customer Sustaining Manager

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

Senior Customer Sustaining Manager (Networking / Data Center)

Location (HYBRID): Sunnyvale, CA

Seeking an experienced Technical Program Manager to lead complex, cross-functional engineering programs focused on network infrastructure, cloud technologies, data center modernization, and product delivery.

The role bridges Engineering, Product Management, QA, Operations, and strategic customers to drive execution, product quality, and successful deployments.

Key Responsibilities


* Lead end-to-end technical program execution, including scope, milestones, dependencies, deliverables, risks, and stakeholder reporting.


* Coordinate software development, feature validation, testing, product qualification, release readiness, and production deployments.


* Support network and data center transformation initiatives involving EVPN/VXLAN fabrics, routing, cloud networking, and infrastructure modernization.


* Manage technical escalations, root cause analysis (RCA), corrective actions, and resolution of customer-impacting issues.


* Partner with Engineering, QA, Product Management, and Operations to align customer requirements with engineering priorities and product roadmaps.


* Drive technical reviews, architecture discussions, PoCs, change management, and continuous improvements in product quality and operational efficiency.


* Communicate program status, risks, technical challenges, and key decisions to stakeholders and executive leadership.

Basic Qualifications


* Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or a related technical field.


* Strong understanding of networking, cloud infrastructure, data center fabrics, EVPN/VXLAN, and routing technologies.


* Experience with software development lifecycles, system integration testing, regression testing, software qualification, and release management.


* Proven ability to manage complex technical programs involving multiple engineering teams and stakeholders.


* Experience with enterprise, service provider, or cloud infrastructure customers.
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