Front Office Manager | InterContinental Sanctuary Cove Resort

At InterContinental Sanctuary Cove Resort, we create exceptional experiences in one of Australia's most iconic luxury resort destinations.

As the first InterContinental Resort to open in Australia, our resort blends timeless Queensland elegance with genuine hospitality, offering guests a unique escape surrounded by the natural beauty of Sanctuary Cove.

As part of IHG Hotels & Resorts, the world's largest family of luxury and lifestyle brands, we are united by a shared commitment to delivering True Hospitality for Good and creating unforgettable moments for our guests.

We are currently seeking an experienced and inspiring Front Office Manager to lead our Front Office operations and play a pivotal role in shaping the guest experience across the resort.

About the Role

As Front Office Manager, you will lead the teams that create some of the most important moments in our guests' journey, from their first welcome to their final farewell.

Reporting to the Director of Operations, you will oversee Front Office, Concierge, and Bell Services operations, driving a culture of genuine hospitality, service excellence, and continuous improvement.

This is a highly visible leadership role that combines operational expertise, commercial acumen, and people leadership to deliver outstanding guest satisfaction and business performance.

You will inspire and develop a high-performing team, foster strong interdepartmental collaboration, and ensure the resort consistently delivers the elevated experiences expected of the InterContinental brand.

Key responsibilities include:


* Leading and developing Front Office, Concierge, and Bell teams to deliver exceptional guest experiences


* Driving guest satisfaction, service excellence, and brand standards across all Front Office operations


* Overseeing departmental performance, workforce planning, productivity, and labour management


* Managing financial performance, including budgets, forecasting, revenue opportunities, and cost control


* Coaching and mentoring leaders and team members to maximise engagement and development


* Using guest feedback, operational data, and commercial insights to drive continuous improvement


* Partnering closely with Rooms Division and wider resort leaders to achieve strategic objectives


* Managing VIP arrivals, guest recovery opportunities, and service excellence initiatives


* Building a positive, inclusive culture that supports team engagement, accountability, and performance


* Leading by example as a visible and approachable leader within the resort

What We're Looking For

We're seeking a passionate hospitality leader who thrives in a fast-paced luxury environment and is committed to developing people, driving results, and creating exceptional guest experiences.

To be successful in this role, you will bring:


* Proven experience in a senior Front Office leadership position within a large hotel, resort, or luxury hospitality environmen...