Product Delivery Manager - Voice User Acceptance Testing (UAT)

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences.

Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in the Voice User Acceptance Testing (UAT) Center of Excellence (COE) team, you will partner with the Product teams to develop, customize, and drive User Acceptance Test strategy that will deliver products that meet customer expectations and result in realizing the planned business value.

The UAT team is focused on end-to-end testing through the development of innovative banking offerings that transform the customer experiences, simplifying the ways we do business, and tirelessly driving toward product excellence.

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees.

As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions.

Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Job responsibilities



* Managing the UAT practice for a significant project portfolio


* Driving the overarching strategy and planning through execution of application testing, working with process owners, product managers, functional areas, design teams and development


* Defining complex test strategies involving internal Chase applications, 3rd party vendor applications, as well as desktop and/or mobile applications


* Managing process improvement and analysis across large, complex, technology-dependent programs and projects that cut across business functional areas


* Creating common business specific quality measurement frameworks and tracking improvement against these metrics


* Own controls across the UAT process, ensuring minimized risk to the firm and mitigation of issues impacting the customer experience


* Should be passionate about disciplined, comprehensive test execution in an Agile framework, with a strong desire to deliver impactful user experiences to our customers by managing a large team of testers and partnering with product owners to drive test strategy and execution across large, highly visible initiatives.


* Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination


* Leads the completion of change management activities across functional partners an...